Customer Relations Account Specialist

Company DescriptionBased in Northeast Ohio, AWP Safety, is a rapidly growing national safety services provider committed to protecting our customers' people, business, and time. AWP is America's Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications.AWP Safety has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit of providing extraordinary service for our customers is what has built our company and its national reputation for integrity.Job DescriptionAs the Customer Relations Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will focus on accurate and timely invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Account Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.RESPONSIBILITIESInvoice assigned customers timely and accuratelyAddress billing questions and discrepancies timelyVerify invoice procedures and validate customer contractsEnsure payments for assigned customers are received within terms by managing their open Accounts ReceivablesCommunicate with internal and/or external customersCollaborate with the Field to complete tasks in a timely mannerAct as a resource for other functions within AWPProvide training and support as requestedEstablish and maintain effective and cooperative working relationships with customersPerform other duties and/or special projects as assignedQualificationsHigh school diploma or GED required3-5 years AR/Billing experience preferredPay application, lien waiver, and contract management experience preferredStrong customer service skillsBasic knowledge of accounting principles and terminology; strong math skillsExcellent verbal and written communicationProblem-solving skillsCritical thinking skillsDemonstrate high degree of accuracy and attention to detailExcellent organizational skillsOutgoing & assertive personality - not afraid to approach individualsProficiency with Microsoft Office Suite Products (Excel, Word)Microsoft Dynamics 365 experience preferredWest - Prelude, American ContractorNorth & South - Salesforce, Great PlainsMountain - TCR, ME Great PlainsCentral - TCR, SageAdditional InformationHours of operation are M-F, 8 a.m.- 5 p.m.40-hour work weekPrimarily sedentary or working at a deskOccasionally lift and move 10 -25 poundsWhile performing duties of this job, the employee is regularly required to talk or hearProficient literacyThe employee frequently is required to stand, walk, or reach with hands and armsAWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.