OSP Inspector

POSITION SUMMARY This position will serve as the first point of contact with customers and is key to Joink’s first impression. The Customer Care Specialist will be responsible for taking on various reception duties, such as answering phone calls, forwarding calls, providing information, and taking messages. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Locate outside fiber optic plant using a locator. Ability to differentiate colors used in fiber optic cabling and utility locates. Verify, install, or create as-built drawings through measuring in the field. Stake out new builds and provide measurements to OSP Design for the creation of new outside plant. Inspect end-user installations for customer satisfaction and installation quality in accordance with our internal best practices (includes fiber optic and wireless in both residential, small business, and enterprise settings) Performs Hazard Recognition Awareness to remove all hazards from the workplace. Investigate customer complaints with work performed in the field and take proper action to resolve them on a timely basis. Investigate accidents and work to promote a culture of safety among peers. Inspect equipment periodically to ensure maintenance and safety standards are being met. Recommend supplies and equipment purchases to management. Interpret and respond to misses in customer satisfaction leveraging the reports driven by tools such as customer feedback surveys. Serve as a liaison between management and the field to ensure compliance with scope of work documents. Audit the proper utilization, maintenance, and condition of all company owned/furnished equipment, power tools, and consumables. Participate in inspection and oversight of contractors, including boring, plowing, or restoration crews. Driving duties include conveying materials, equipment, and staff to and from work sites. KNOWLEDGE, SKILLS, AND ABILITIES Exceptional Customer Service skills Strong attention to detail Adept in verbal and written communication with both internal and external stakeholders Ability to write simple reports and complete mathematical calculations Ability to scope out and estimate jobs, then report against progress to projections Ability to maintain a professional demeanor Ability to evaluate situations and adjust to changing priorities QUALIFICATIONS Experience in mediation or similar customer-facing problem-solving Proficiency with mobile devices including tablets, laptops, digital cameras, and cell phones to take notes Candidate must be willing to reside near or commute to a Joink office (Currently within Illinois: Taylorville, Hillsboro; Indiana: Terre Haute) Candidates which have the following will have priority: Experience in utilizing CAD or other GIS-based mapping systems Experience in Right-of-Way construction Experience in utility inspection and engineering support WORKING ENVIRONMENT 40 hours per week Overtime as needed Occasional before work/after work meetings and events Almost exclusively outside, year-round, in all weather conditions PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 50 pounds, and push/pull up to 75 lbs. Specific vision abilities required by this job include color vision, close vision, distance vision, depth perception and ability to adjust focus. OTHER DUTIES Please note that this job description is not a comprehensive list of all activities, duties or responsibilities the employee may be required to engage in for this job. These duties, activities, and responsibilities may change at any time with or without notice. EEO STATEMENT Joink is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability status, sexual orientation, gender identity, marital status, pregnancy, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.