Scag Customer Service Supervisor

Scag Customer Service Supervisor Reporting to the Manager of Customer Service, the Scag Customer Service Supervisor primary responsibility is to serve as the liaison between the Company and its customer base by supporting customer inquiries, complaints and order processing and successfully managing their team. Responsibilities Provide a point of contact for external and internal customers that will be responsible to supply updates and feedback regarding customer account information Understand the unique aspects of your customer account Act as a liaison between external customer and other areas of the Metalcraft/Scag organization Ensure customer documents are handled and process accurately, in a timely and efficient manner Work with manufacturing team to ensure customer expectations are achieved Monitor and track customer delivery performance ratings Monitor and maintain customer web based programs Respond to customer phone calls, e-mail and faxes in a timely and professional manner Other duties as assigned Qualifications Exceptional people skills in working with external customers and internal customers Strong team player Solid focus on customer expectations and needs Basic understanding of materials planning and inventory concepts Good understanding of manufacturing processes Creative thinking skills Exceptional oral and written communication skills Experience in customer relations Associate degree with a business emphasis A minimum of 5 years of work experience in Customer Service SAP knowledge helpful Basic knowledge of word and excel Metalcraft of Mayville is an Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities Job Expectations Reasoning AbilityAbility to define problems, collect data, establish facts, and draw valid conclusions. Physical DemandsPhysical Activity:ActivityN/AOccasionallyFrequentlyRegularlyAverage lbs.Lift/Carry 25 lbs routinely, 55 lbs occasionally Push/Pull 25 lbs routinely, 55 lbs occasionally Reach Overhead Comments:Climb Squat/Bend/Kneel Sit Stand Walk/Move About Occasional: 1-2 hrs/shift, frequently 2-5 hrs/shift, regularly 5-8 hrs/shift Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The most significant duties have been included in this description. Other duties may be assigned as necessary. The organization reserves the right to modify this job description as needed to accurately reflect the duties assigned and modify duties as needed without editing the job description in its entirety.