Carts Co-worker

Title: Carts Co-Worker Duration: 1 month with possible extension Shift: 1:00 pm - 9:30 pm Thursday-Monday (34-40 hours per week) 12:00 pm- 8:30 pm Saturday -Wednesday 12 pm - 9 pm Saturday -Wednesda 1:30 pm - 10 pm Thursday -Monday Payrate $22.00 per hour Location East Palo Alto, CA , USA 94303 Purpose of Job: Assists customers in the loading zone and ensures Shopping tools are readily available during the entire shopping journey. Maintains the flow of carts/baby strollers throughout the store to ensure maximum availability to the customer to strengthen as the best home furnishing store. Core Responsibilities: • Provides friendly, safe, and efficient car loading and/or unloading service, while maintaining a clean loading area zone by removing strapping, excess carts, and cardboard. • Ensures all physical shopping tools throughout the store layout are monitored and filled to par levels during open business. This includes all carts, pencils, yellow bags, maps, twine, etc. • Ensure physical shopping tools are filled at closing and ready for the next opening business day. This includes all carts, pencils, yellow bags, maps, twine, etc • Monitor the condition of physical and digital shopping tools and report any IT issues accordingly and remove any physical stands/tools that are not in a safe condition. • Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager. • Support in other customer service areas (FSHO, Exchanges & returns, Click & Collect) as needed. • When supporting Full Serve Hand Out (FSHO), provides customers with a simple and efficient handout experience. • When supporting in Returns, ensures products and equipment are properly staged for next step in process. • When supporting Click & Collect, create a positive customer experience by ensuring accurate orders are handed over to customers.