Sr. Director Product

Job TitleJob DescriptionEducationBachelor's degree in Business, Marketing, Online Retailing, Information Systems or similar field of study requiredWork Experiences10+ years in product management, e-commerce, or digital experience7+ years leading product teams at scaleProven experience driving measurable business outcomesExperience in omnichannel retail preferredStrong track record working in cross-functional environmentsSkillsDeep understanding of web and app product ecosystemsExperience with experimentation, personalization and analyticsStrong understanding of customer journey optimizationProven ability to coach, develop, and hold teams accountableCross-functional influence: drive alignment across teamsExecutive communication: build narratives; translate technical details for business audiencesChange leadership: guide teams through major transitions while sustaining qualityDecision-making: recommend and defend data-backed trade-offsCustomer-first mindsetResponsibilitiesOwn the Unified Product RoadmapLead the development of a single omnichannel roadmap across all journey stagesAlign priorities across Awareness, Engagement, Consideration, Purchase, and Post-PurchasePartner with leadership to define sequencing and trade-offsJourney-Based Execution Through PodsLead product managers embedded in journey podsEnsure each pod owns: Customer outcomes, Backlog prioritization, Measurable KPIsReinforce accountability for end-to-end experience improvementsPartner Closely with the BusinessCollaborate with Merchandising, Discovery, Marketing, and Operations to define prioritiesBring data, insights, and trade-offs to shape decisionsEnsure strong alignment between business goals and product executionOwn the End-to-End Customer ExperienceContinuously evaluate the customer journey across all touchpointsFriction points and drive improvementsEnsure consistency across web, app, and fulfillment experiencesDrive Execution ExcellencePartner with Engineering, Project Services, and UAT teams to deliver high-quality releasesEnsure release readiness, scalability, and performanceBalance speed of delivery with long-term platform healthLeverage Data, Insights, and BenchmarkingUse analytics, customer behavior, and experimentation to guide decisionsApply competitive benchmarks to raise experience standardsDrive a strong test-and-learn culture across podsDeliver Measurable Business ImpactOwn and influence key metrics: Conversion rate, Engagement, Average order value, Units per Transaction, Retention and lifetime valueEnsure all product initiatives are tied to business outcomesBuild and Lead a High-Performing Product TeamLead and develop product managers across journey podsCoach teams to think strategically and act with urgencyBuild a culture of ownership, accountabilityPhysical Requirements & AttendanceAcceptable level of hearing and vision to perform job dutiesAdhere to company work hours, policies, procedures and rules governing professional staff behaviorAbility to work flexible hours as needed, including, but not limited to nights, weekends, and holidaysEqual Employment OpportunityAcademy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.