Video Surveillance Operator I

Job Title: Video Surveillance Operator I Location: Las Vegas, NV 89118 Duration: 6 months | Potential of Conversion to a full time position Day Shift - (Onsite, 5235 Ponderosa Way, Las Vegas, NV 89118) Pay Rate: $16.37/hr Schedules (5x8, 30?min unpaid lunch): 1 opening; Saturday-Wednesday | 7:00 AM - 3:30 PM Occasional overtime - not mandatory, but must be flexible for up to 20 minutes over shift if stuck on an active call. Night Shift - (Onsite, 5235 Ponderosa Way, Las Vegas, NV 89118) Base Rate: $16.37/hr Night Differential: +10% (Total: $18.01/hr) Schedules (5x8, 30?min unpaid lunch): 2 openings: Thursday-Monday | 10:30 PM - 7:00 AM 2 openings: Tuesday-Saturday | 10:30 PM - 7:00 AM Note: Interview Process (Streamlined - 2 Steps) 20 - minute phone interview and 1 - hour onsite interview + shadow session (30/30) **Kindly ensure that candidate's preferred shift is clearly mentioned at the top of the resume. Resumes that do not include this information may be subjected to screening rejection. Role Overview The Surveillance Operator is a desk-based, onsite security monitoring role responsible for reviewing live video feeds, identifying potential threats, and taking immediate action such as issuing real-time audio warnings or contacting law enforcement/property representatives. Operators monitor multiple sites nationwide using proprietary Blue Eye software and work in a fast-paced, multi-screen environment. This role is not related to casino surveillance and is not located on the Las Vegas Strip. Key Responsibilities Monitor multiple live video surveillance feeds to identify suspicious or unsafe activity Deliver real-time audio warnings to individuals onsite when appropriate Escalate incidents to police departments, first responders, or site contacts as needed Write clear, accurate, and detailed incident notes and documentation Manage several computer screens, tabs, and applications simultaneously Maintain strong attendance, punctuality, and consistent focus throughout the shift Escalate technical issues to IT; no troubleshooting knowledge required Required Qualifications Ability to speak, read, and write English clearly Comfortable speaking with law enforcement and property managers Proficient computer skills, including navigating multiple monitors and tabs Minimum typing speed of 40 WPM Ability to sit and focus for long periods Strong attention to detail in a high-volume, fast-paced environment All new hires must cover weekends. Preferred Backgrounds (Nice-to-Haves) Video gaming experience (fast reaction speed, multi-screen familiarity) Call center or dispatch-style experience Previous loss prevention or surveillance experience Experience in fast-paced desk environments Not preferred: Security guards accustomed to physical patrols Candidates expecting flexible schedules or remote work Work Environment Fast-paced operations center Heavy computer and multi-monitor use Safe, climate-controlled office setting Structured, non-flexible schedules - employees must work the shift hired for Communication currently via Microsoft platforms; transitioning to Google Meet/Google Mail.