Front Services Supervisor - Mandalay Bay

Las Vegas, NevadaThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.THE JOB:The Front Services Supervisor at Mandalay Bay plays a key role in shaping each guest's first impression. With a warm, welcoming presence and a passion for service, this role takes ownership of the guest journey by understanding individual needs and creating standout moments that leave a lasting impression well beyond the stay.THE DAY-TO-DAY:* Oversee department operational functions within the Front Services department activities and staff, consistent with the strategic plan and vision for the department, the division and the property* Manage the delivery and measurement of guest service within assigned departments consistent with the company's core service standards and brand attributes* Assess group travel movements and coordinate necessary guest service arrangements to accommodate luggage and ground transportation requirements* Schedule employees using staffing parameters that account for guest volumes and demand patterns* Maintain and evaluate service standards based on completeness and timeliness* Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security* Respond to guest service interactions in a professional and timely manner, achieving positive resolutions* Partner with Valet operations to ensure a smooth flow of the arrival and departure process* Manage Human Resources responsibilities for assigned departments to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreementsTHE IDEAL CANDIDATE:* 2+ Years of prior relevant experience* Tech savvy* High School Diploma or GED* Must be 21 years of age or olderTHE PERKS & BENEFITS:* Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free meals in our employee dining room* Free parking on and off shift* Health & Income Protection benefits (for eligible employees)* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the communityVIEW JOB DESCRIPTION:https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=17118Are you ready to JOIN THE SHOW? Apply today!