Customer Service & Order Support Representative

Full-Time | Monday–Friday | 7:00 AM–3:30 PM Pay: $20–$23 per hour, depending on experience We are looking for a reliable and organized Customer Service & Order Support Representative to join our team. This is a full-time, long-term office position. The role involves helping customers by phone and email, following up on orders and shipments, communicating with freight carriers, and making sure customer and shipping issues are followed through until resolved. Reliable attendance, punctuality, and consistent follow-up are very important for this position. Responsibilities Answer incoming customer phone calls Respond to customer emails Check, update, and follow up on orders and shipment tracking Communicate with LTL freight and trucking companies Follow up on pickups, deliveries, delays, and delivery appointments Assist customers with order status, returns, and delivery issues Follow up on open customer and shipping issues until completed Enter and update information accurately in company systems Prepare and print order-related documents Maintain organized customer and order records Assist with general office and administrative tasks as needed What We Are Looking For Reliable and punctual Comfortable communicating with customers by phone and email Good written and verbal communication skills Organized and able to keep track of multiple open tasks Able to follow up without needing constant reminders Comfortable using email, web-based systems, and basic office software Able to learn new systems and procedures Detail-oriented and responsible Able to work independently and as part of a small team Customer service, order processing, shipping, logistics, freight, or office experience is preferred, but we are willing to train the right person who is dependable and willing to learn. We are looking for someone who wants a stable position, takes responsibility for their work, and follows tasks through to completion. Pay: $20.00 - $23.00 per hour Work Location: In person