Quality Engineer
About Us:SWD Inc. opened for business in March 1980 with three employees in a 9,000 sq. ft. leased facility and began black oxiding, cleaning, and pickling operations with used equipment. In late 1980, the company began passivating stainless steel and in 1981 purchased Fastener Sorting Corporation. Today, a recognized leader in the Metal Finishing and Fastener Sorting fields, SWD Inc. has over 250 employees and runs three shifts per day in its 250,000 sq. ft. facility just west of Chicago in Addison, Illinois.Note: SWD is a Drug-Free workplace. All job offers are contingent on successful completion of a Background Check, Drug Screen, and Pre-Employment Physical.What We're Seeking:SWD Inc. is seeking a proactive Quality Engineer who can own internal and external nonconformances end‑to‑end — from containment and communication through root cause, corrective action, and documentation. You’ll play a key role in protecting customer satisfaction by coordinating cross‑functional problem solving, updating records, communicating solutions, supporting APQP new part reviews, and preparing customer deliverables such as certifications and PPAP documentation. This is a highly collaborative, customer‑facing role where strong communication, organization, and analytical thinking are essential.Starting Salary Range: $72,000-$85,000Responsibilities/Duties:Address internal and external non-conformancesHold unsatisfactory orders and maintain customer satisfactionForm teams that resolve unsatisfactory orders and develop prevention strategies to circumvent conflicts in qualityUpdate records and notify the customer of established solutionsConduct cross-functional reviews with department(s) requiring a new part reviews (APQP)Generate / edit certifications that are to be sent to customersGenerate PPAP documentation that is to be sent to the customer Maintain a clean and safe work environment Practice safe work habits, following outlined policies and procedureReviewing and comprehending Shop OrdersBe aware of, and help maintain, SWD Inc. Company's policy and procedures, including the quality system as defined by ISO-9001, ISO-14001, and ISO-17025 and outlined in the SWD Inc.'s quality, environmental and laboratory systems policy, and procedure manuals. Qualifications:Associate’s or Bachelor’s degree is preferredAt least 2 years of customer service or office experienceManufacturing experience is a plusExcellent reading and writing skills in English, in addition to basic math skillsExcellent interpersonal and customer service skillsAbility to handle confidential informationAbility to prioritize tasks and manage time efficiently to meet deadlinesCapability to identify and resolve issues through analytical thinkingProficient with Microsoft Office Suite or related softwareWhat We Offer:Because Better People deserve Better Benefits. – Joining SWD means becoming part of a company that invests in your growth, your wellbeing, and your future. We proudly offer a comprehensive benefits package designed to support you at work and in life.Weekly Pay Every Friday401(k) With Company Contributions8 Paid HolidaysPTO Starts Accruing On Day 1Illinois Paid LeavePaid Parental LeaveMedical, Dental & Vision InsuranceCompany‑Paid Life Insurance & EAPFitness ReimbursementTuition ReimbursementReferral Bonuses*Please Note: This role uses AI‑assisted tools in parts of the hiring process, as required to be disclosed under Illinois law.Powered by JazzHRwKIEPbGMWH