Social Services Program Associate

DescriptionServes as primary intake counselor capturing the identity and basic demographic information of all clients and meal guests receiving services from Shepherd’s Table.Staffs the Resource Center in conjunction with the Social Services Team, interns and volunteers.Provide on-going support to clients as needed while they are accessing services at Shepherd’s Table.Works in coordination with Interfaith Work, Kelly Healthcare Collaborative, Pathways to Housing and other service providers working with our client population.Provides in-house crisis intervention counseling utilizing Trauma Informed Care, Harm Reduction and De-Escalation Techniques.Assists with Shepherds Table participation in the annual point-in-time (PIT) survey each year.Assists with Shepherds Table internal surveys conducted throughout the year.Assists in facilitating patient scheduling and intakes for the Eye Clinic and coordinating with the Optometrist available dates and times. Works with a volunteer providing reception services for the Eye Clinic.Receives and processes mail, returning all old mail as necessary.Assists clients with vouchers for prescription assistance.Assists clients with tokens and cab fare for transportation to shelter and other services.Effective utilization of incident reporting systems or tools to record details, follow up on outcomes, and maintain incident logs.Effective following of HIPAA regulations and compliance requirements for safeguarding clients'/mail guests' informationWorks with clients to access other providers and government services.Maintains accurate program and client data on Salesforce and provides monthly reports.RequirementsParticipates in required training and development activitiesFully cooperates with the organization's compliance and continuous quality improvement (CQI) programCreates a safe work environment and uses sound judgement in interactions with clients and staff to maintain safetyReports to work on time daily and use time clock appropriatelyPerforms other related duties as assigned