Patient Care Programs-Help Desk Specialist

Company Description INFT Solutions, Inc. is a leading provider of application services, software development, mobile application development, and IT staffing solutions. The company specializes in delivering customized solutions tailored to meet the unique needs of each project, regardless of size. With a focus on efficiency and quality, INFT Solutions, Inc. helps clients achieve their goals while maintaining competitive pricing. Known for its commitment to excellent customer service, the company ensures projects are completed on time and within budget. Role Description This is a contract on-site role for a Patient Care Programs-Help Desk Specialist located in Tallahassee, FL. The specialist will interact directly with patients and healthcare providers, providing support and troubleshooting for patient care programs. Daily tasks include handling inquiries, assisting with patient enrollment, explaining medical terminology, and ensuring a smooth experience for all stakeholders. The role requires professionalism, clear communication, and knowledge of medical processes and terminology. Qualifications Strong Communication skills for interacting with patients and healthcare professionalsExperience in Patient Care and Direct Patient Care processesKnowledge of Medical Terminology and its application in clinical and administrative settingsFamiliarity with healthcare workflows, practices, and systemsCustomer service-oriented mindset and problem-solving abilitiesAbility to work independently in a fast-paced, on-site environmentRelevant certifications, training, or education in healthcare or related fields is a plus