Case Manager (ECM)

DescriptionPosition OverviewCase Managers (CMs) provide housing-focused case management and supportive services to individuals and families experiencing homelessness, primarily through street outreach. They meet clients where they are, supporting them in achieving goals and developing long-term housing plans. CMs connect clients to essential resources, such as medical and mental health care, counseling, and permanent housing. Working in partnership with nonprofits, government entities, law enforcement, and healthcare providers, CMs ensure clients receive coordinated care to obtain and maintain permanent housing as quickly as possible.Key ResponsibilitiesClient Needs Assessment? Meet with clients over multiple interactions to help them prioritize and obtain the housing and supportive services available to them, with the patience and understanding that it takes an average of 8-10 contact attempts before a client begins to trust the CM and voluntarily engage in case management services.Housing Placement? Help clients find and access housing programs? Complete housing applications? Create and execute a long-term housing planLinkage to Supportive Services? Screen clients for eligibility and provide referrals to appropriate services? Find resources using 2-1-1 and other community resources approved by the team supervisor? Complete a "warm handoff' or other coordination assistance with partner agenciesAdvocacy? Call, email, provide verification of homelessness, or offer other communication to partner agencies to help clients access resources? Offer to accompany clients to appointments if the client has difficulty navigating services or representing their needs? Develop and maintain positive professional relationships with various stakeholders to help clients achieve their goals and maintain City Net's positive reputation in the community.Data Collection? Thoroughly, accurately, consistently, and timely gather and document various types of data... o To better understand client needso To accurately assess client eligibility for community resources-to share with funders and stakeholders to improve the county's service landscapeo To enter into the Homeless Management Information System (HMIS) and the county's Coordinated Entry System (CES)? Follow all Coordinated Entry System protocols and organizational proceduresCompliance and Goal-Meeting? Consistently meet all assigned productivity and outcome goals? In all activities, comply with all contracts, funder requirements, and City Net procedures and policies? Meet or exceed all goals and requirements established for this positionRequirementsQualifications? Experience cultivating and maintaining productive, professional relationships with various stakeholders? Understanding of the importance of quality and timely data collection and reporting? Excellent verbal and written communication skills? Excellent professional boundaries? Strong interpersonal, analytical, and time management skills? Effective and professional networking and relationship management skills? Ability to work independently and as part of a team? Constantly moves about inside the office and outside to access encampments, shelters, or at meetings/events? Must be able to move oneself quickly in certain urgent/emergent situations? Must be able to lift, carry, and move up to 25 lbs.