Desktop Support Engineer (On-Site)

Job Title: Desktop Support EngineerLocation: Holly Ridge, LA 71269Job Description:End-User & Hardware SupportProvide onsite support for desktops/laptops, peripherals, hardware replacements, and office IT equipment.Install, configure, and troubleshoot operating systems, applications, and security tools for both local and remote users.Diagnose and resolve issues affecting PC performance, network connectivity, and workstation hardware/software.Printer & Conference Room SupportInstall, configure, and maintain printers and multifunction devices.Support video conferencing systems (Zoom, Teams, WebEx, Polycom, etc.) for meetings and corporate broadcasts.Networking & InfrastructurePerform first-level troubleshooting on switches, routers, firewalls, and wireless access points.Rack/stack network equipment, patch cables, and assist with physical connectivity checks.Provide remote hands support for server and network teams (cabling, racking, hardware checks).Interpret network topology diagrams to support racking, patching, troubleshooting, and proper labeling.Operations & Service ManagementManage incident tickets using ServiceNow—create, update, and close tickets with accurate documentation.Partner with vendors for onsite technical services, equipment repairs, and software/hardware support.Maintain accurate asset records for all onsite IT equipment.Ensure compliance with corporate technology and security policies.What You BringEducation & ExperienceDegree or technical training in Information Technology (or related field) with 5–7 years of hands on support experience in a networked, customer-facing environment.Certifications such as A+, Microsoft, or ITIL are a plus.Professional SkillsConfident working independently in a fast-paced onsite environment supporting diverse user groups.Strong time-management skills with the ability to prioritize and multitask.Excellent interpersonal, verbal, and written communication skills.Self-driven, detail oriented, and committed to exceptional service.Technical StrengthsHands-on experience with Windows 10/11 , system settings, networking, and device management.Proficiency with Microsoft 365 apps —Outlook, Word, Excel.Familiarity with VPN technologies (Cisco AnyConnect or similar).Experience with Entra ID, Intune, MDM , Active Directory (password resets, user management).Strong understanding of networking concepts: TCP/IP, DHCP, DNS, switches, routers, firewalls, VPNs, Wi-Fi.Experience with WebEx audio/video systems.Comfortable working with physical data center equipment (rack/stack, patching).Tools You KnowMust Have: Remote support tools, ticketing systems (ServiceNow preferred), VPN technologies, and endpoint security.Good to Have: Bomgar, asset management tools, disk encryption, Citrix Workspace, imaging tools (ManageEngine Endpoint Central), Cisco AMP/Umbrella, CrowdStrike Falcon.Supervisory ResponsibilitiesThis role has no direct reports .