MSP IT Technician (3+ yrs req; $65K)

IT Support Specialist (MSP exp. req.) Location: Petoskey, MI [onsite] Salary: $65,000 + Great Benefits Benefits: Medical, Dental, Vision, Disability, Life, Simple IRA, Holidays, PTO Job Type: Full-Time Typical Hours: Mon-Fri, 8-5 pm, rotating on-call; occasional projects Travel: Occasional- locally/regionally to customer sites via company vehicle Start Date: ASAP Sponsorship is not available Relocation Assistance available IT Support Specialist (MSP exp. req.) Description Our client—a growing IT services company serving small to mid-sized businesses across Michigan—is seeking a skilled IT Support Specialist to provide responsive, high-quality technical support to external clients, primarily remote with occasional on-site visits. In this client-facing role, you’ll troubleshoot infrastructure issues, assist with server and network installations, and support onboarding for new users and organizations. This is a great opportunity to take ownership of your work within a company that values autonomy, upholds high standards of integrity, and promotes a supportive, team-first culture. IT Support Specialist (MSP exp. req.) Responsibilities Interface and provide client support- remote and on-site Configure and troubleshoot SMB and Enterprise software and networking platforms Participate in on-call rotation Assist with the configuration and installation of servers, endpoints, and network equipment Provide user onboarding and off-boarding Perform on-site new client onboarding Interface with vendors for hardware failures Support and install hardware solutions Help address client needs and ensure satisfaction is met Keep documentation current Support Windows, Mac, Linux, iOS, and Android IT Support Specialist (MSP exp. req.) Qualifications 2+ years of recent MSP IT support experience (within the last 5 years) required Active Directory experience required Microsoft 365 (Exchange Online, MS Teams, SharePoint, OneDrive) experience required Familiarity with a major brand of firewalls, switches, access points, management, and troubleshooting required Experience with a ticketing system/PSA tool required Must have or be willing to become Security+, Network+, and MS-102 certified Why Petoskey Set along the shores of Lake Michigan, Petoskey offers an exceptional blend of natural beauty and livability. With easy access to year-round outdoor activities, a charming downtown, and a strong sense of community, it’s an ideal place to enjoy a slower pace without sacrificing amenities. Add in a lower cost of living and true work-life balance, and Petoskey becomes an easy place to call home. About #twiceasnice Recruiting Across industries, roles, and North America, we help clients quickly attract top talent with custom-built searches. With the lowest fee in the industry, the longest guarantee, and commission-free senior recruiters - we align our interests with the long-term success of every placement. Need recruiting help? www.twonice.com Job Type: Full-time Pay: $65,000.00 per year Benefits: Dental insurance Health insurance Life insurance Paid time off Relocation assistance Vision insurance Application Question(s): Is your MSP experience within the last 5 years? Please list the name(s) of the MSPs that you have worked for. How many tickets (or clients) on average are you accustomed to handling per day? This is an on-site position in Petoskey, MI, Mon-Fri, 8-5pm. Any concerns? Where are you located? f not local, are you open to relocation to Northern Michigan (Relo Assistance available)? This position offers a base salary of $65,000 + Full Benefits. Any concerns? Do you have any industry-related certifications? Please list if so. Experience: MSP (managed service provider): 2 years (Required) Active Directory: 1 year (Required) Exchange Online: 1 year (Required) ticketing system/PSA tool: 1 year (Required) License/Certification: valid driver’s license and reliable transportation (Required) Work Location: On the road