Account Manager

Position: Account Manager Location: Brooklyn, New York (On-Site) Schedule: Full-Time | Monday–Friday | Business Hours Salary: Starting at $75,000 per year, with higher compensation based on experience Preferred Candidate: Female, can speak Yeddish language About the Company We are an innovative Earned Wage Access (EWA) company partnering with hospitals, nursing homes, and healthcare organizations to give employees access to a portion of their earned wages before payday. Our mission is to improve financial wellness while helping employers provide a valuable employee benefit. Position Overview We are seeking a professional, organized, and relationship-driven Account Manager to join our growing team in our Brooklyn office. This role is ideal for someone who enjoys working with clients, building long-term relationships, and ensuring exceptional customer service. Candidates with backgrounds in operations management, human resources, customer service, administration, or account management are encouraged to apply. Key Responsibilities Build and maintain strong relationships with healthcare clients and business partners. Manage client accounts and serve as the primary point of contact for day-to-day support. Assist with onboarding new clients and ensure a smooth implementation process. Provide ongoing support to existing accounts and resolve client inquiries promptly. Collaborate with internal teams to deliver an outstanding customer experience. Educate clients on platform features and help them maximize the value of our services. Monitor client satisfaction and proactively identify opportunities for improvement. Maintain accurate client records and account documentation. Support operational and administrative projects as needed. Qualifications Previous experience in an office environment required. Experience in account management, customer service, operations management, human resources, administration, or client success is strongly preferred. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Professional, dependable, and detail-oriented. Proficient in Microsoft Office and comfortable learning new software systems. Ability to work independently and as part of a collaborative team. Compensation & Benefits Starting salary of $75,000+ annually, based on qualifications and experience. Full-time, stable position with regular business hours. Opportunity for professional growth within a fast-growing financial technology company. Supportive and collaborative team environment. If you are passionate about building client relationships, providing exceptional service, and making a meaningful impact in the healthcare and financial wellness space, we'd love to hear from you. Please send resume to sarah.jacobs@duext.com Pay: $75,000.00 - $90,000.00 per year Work Location: In person