Account Manager (Minnesota)

Account Manager4MATIV Technologies manages multi-modal mobility for school systems nationwide with technology to expand options and enhance service. We envision a future where all children have access to the learning opportunities that maximize their potential, and we are reimagining transportation to accelerate student outcomes.We partner with schools to improve service, safety, and holistic sustainability, ensuring all students have access to the right ride. Currently, we manage transportation for over 50 school districts across cities including Houston, Indianapolis, Minneapolis-St. Paul, and Phoenix, simplifying operations and expanding services for families. Every school day, 4MATIV manages outsourced vendors and operates a contact center supporting more than 22,000 student trips across over 1,000 routes for schools across the country.Our team is committed to:Working shoulder-to-shoulder with our clients as a mission-aligned and trusted partnerBuilding user-centered products to create lasting impact for districts and studentsValuing diversity of perspectives and experiencesCare for every detail and outcomeHighest standards of service and safetyConstant learning and improvementThe Account Manager is the primary owner of day-to-day relationships and service delivery for assigned schools. This role combines customer relationship management, operational execution, and system ownership.You will be responsible for ensuring transportation services run effectively, issues are resolved quickly, and schools experience consistent, high-quality support.This is a hands-on, fast-paced role that requires comfort with ambiguity, urgency, and operational detail. Success requires strong judgment, responsiveness, and the ability to coordinate across multiple internal teams.Strong, trust-based relationships with school stakeholders; confidence leading operational and strategic conversationsReliable service delivery with minimal escalationsProactive identification of risks and opportunities using operational dataAccurate, detail-oriented, and timely execution of student transportation changes and requestsConfidence in contracts, invoices, and financial structures, with the ability to answer questions and ensure accuracyClear, proactive communication with all stakeholdersHigh customer satisfaction and contract renewalsMinneapolis / St. Paul Metro AreaHybrid: Primarily remote with weekly in-person responsibilities at school locations. Occasional travel (1-2x per year).Account Ownership & Relationship LeadershipServe as the primary owner of assigned school accounts, responsible for both service quality and overall account healthBuild strong relationships with school leaders and confidently lead both operational and strategic conversationsSet clear expectations, communicate proactively, and maintain trust through consistent follow-throughIdentify risks early and manage sensitive conversations with professionalismTransportation Strategy & Service DesignDevelop a deep understanding of each school's transportation model, including routing structure, vendors, student needs, and service constraintsAdvise schools on routing strategy, service design, and operational tradeoffsTranslate school needs into effective operational plans in partnership with routing and operations teamsContinuously assess and improve service design over the course of the yearService Execution & Issue ResolutionOwn day-to-day service delivery and ensure transportation services run effectivelyMonitor performance, investigate issues, and drive timely resolutionManage escalations with urgency and strong judgmentEnsure ongoing service changes (e.g., student routing updates) are handled accurately and on time.Coordinate across 4MATIV teams to ensure strong service delivery in all areas (e.g., Routing, Operations, Vendor Management, Billing & Invoicing)Data-Driven Account ManagementUse operational data and service reports to monitor performance and identify trendsTranslate data into insights and recommendations for schoolsPrioritize work based on performance signals and account needsUse data to proactively address risks and improve service outcomesContract, Budget, & Renewal OwnershipUnderstand and communicate key contract terms and pricing structures to schoolsReview and quality-check invoices before delivery; respond to questions with confidenceLead regular budget conversations, clearly explaining the financial impact of service and routing decisionTrack contract status, payments, and outstanding items; escalate as neededProactively manage renewal timelines, identify risk signals, and lead renewal conversationsPlatform Ownership & Operational System Management (TOMS)Own the accuracy and integrity of 4MATIV's TOMS platform as the system of record for all transportation servicesConfigure and maintain system setup, ensuring all service changes are reflected accurately and on timeTrain and support school staff, driving consistent and effective platform usageIdentify and resolve system or data issues in partnership with internal teams