Front Desk Receptionist

Now Hiring: Front Desk Representative Sleep Inn & MainStay Suites – Durango, CO 1260 Escalante Drive, Durango, Colorado 81303 Join our welcoming team at Sleep Inn & MainStay Suites, a locally managed dual-branded hotel where genuine hospitality and personal accountability make all the difference! We are seeking a Full-Time Front Desk Representative for the following shifts: Morning Shift: 7:00 AM – 3:00 PM Evening Shift: 3:00 PM – 11:00 PM (Flexibility between shifts is appreciated!) Who We’re Looking For: Independent, reliable, and confident in providing outstanding customer service Friendly, positive attitude with a passion for helping others A team player who’s happy to serve our guests and support coworkers Someone seeking a long-term position with opportunity to grow What We Offer: Supportive supervisors who take pride in their roles 90-day performance reviews with potential raises Vacation and personal time for long-term staff A friendly, small-company atmosphere where your work truly matters If you’re ready to be part of a thoughtful, guest-focused team, we’d love to meet you! Apply in person: 1260 Escalante Drive, Durango, CO Call: 970-769-7808 for a potential on-the-spot interview Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently. Handle guest inquiries and resolve any issues promptly. Maintain accurate records of room availability and reservations. Operate phone systems, ensuring effective phone etiquette while addressing guest needs. Comfortable working overnight independently Ensuring safety of the property on the overnight shift Assist with night audit duties as required, ensuring financial accuracy. Provide information about local attractions, services, and hotel amenities. Collaborate with other hotel departments to enhance guest experiences. Uphold high standards of cleanliness and organization at the front desk area. Skills Strong customer service skills with a focus on guest satisfaction. Multilingual abilities are a plus; bilingual candidates are encouraged to apply. Proficient in operating phone systems and maintaining professional phone etiquette. Experience in hospitality or hotel management is preferred. Knowledge of front desk operations and guest relations best practices. Excellent communication skills, both verbal and written. Ability to work flexible hours, including nights and weekends as needed. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests! Job Types: Full-time, Part-time Pay: From $16.00 per hour Benefits: Employee discount Paid time off Work Location: In person