Sales - Criminal Defense Law Firm Client Intake Specialist

Who We AreDarling Law is a fast-growing, client-focused criminal defense law firm based in Orlando. We have a great team in place. We communicate regularly with clients and zealously advocate for them at every turn. The firm is now looking for three Client Intake Sales Specialists to join our team. This position offers a guaranteed hourly rate ($17-$21 per hour) and the potential to have a monthly performance bonus. Both individual and team bonuses are available to you in your second month.Many people who start in client intake go on to become intake supervisors, legal operations leads, firm managers, or pursue law school with firsthand courtroom exposure. This isn't a dead-end job. It is a launchpad.At Darling Law, we believe structure, empathy, and relentless follow-through are the keys to serving people who need us most. We don’t run a case mill. We charge more than other criminal defense firms because we deliver “A Better Criminal Defense Experience” — and the very first experience a prospective client has with our firm runs through you.Our core values are simple: positivity, teamwork, continuous evolution, and relentless drive. If those resonate with you, keep reading.Who You AreAre you relentless and empathetic? Do you feel a rush when you connect someone in a vulnerable moment with the help they need? Do you get another rush when you help close a new client?Recent college graduates are strongly encouraged to apply! If you graduated with drive and hustle, we'll teach you the rest."Interested in law school? You'll gain real-world exposure to criminal defense cases that most pre-law candidates never see before they apply.You are hungry, goal-oriented, and you understand that the person calling our firm may be facing one of the worst days of their life. You treat every conversation with urgency and compassion. You follow through. You don’t let leads go cold. You understand that closing a deal here means someone gets the legal defense they deserve.Sales experience is preferred but not required. We can teach the process and provide continued training. We cannot teach ambition, work ethic, or relentlessness. If you have those, we want to talk to you.Bilingual English/Spanish/Haitian Creole/Portuguese is a strong plus — but not required.Your RoleAs a Client Intake Sales Specialist, you are the first voice a prospective client hears. You are equal parts guide, closer, and compassionate advocate. Your job is to take a potential client from their very first phone call to becoming a valued client of the firm — efficiently, empathetically, and with total professionalism.Key ResponsibilitiesServe as the first point of contact for prospective clients — conducting engaging, empathetic intake interviews to understand their situation and legal needs.Guide potential clients through our intake process from first contact to a signed retainer, diligently following through to convert qualified leads into clients.Manage client intake processes using legal case management software (Lawmatics and Clio), ensuring all data is accurately entered and maintained.Screen prospective clients to assess their needs, eligibility, and coordinate with attorneys to facilitate a smooth case onboarding.We do not take every client that calls.Maintain detailed records of client interactions, follow-up activities, and potential case statuses, all while adhering to strict confidentiality standards.Handle inbound and outbound communications with professionalism, including calls, messages, emails, and scheduling.Embrace ongoing training and development to sharpen your skills and stay aligned with firm processes.What We’re Looking ForA relentless drive and genuine passion for closing, paired with real empathy for people navigating difficult legal situations.Strong communication skills, both verbal and written, with exceptional phone presence.Outstanding organizational ability: detail-oriented, accurate with data entry, and able to juggle multiple client interactions simultaneously.A goal-oriented mindset and alignment with our core values: positivity, teamwork, continuous evolution, and relentless drive.Proficiency with Microsoft Office and Google Workspace is required; experience with legal case management software such as Lawmatics and Clio is a major plus.Sales or customer-facing experience preferred but not required. We’ll train the right person.The right person will include the phrase, “Let’s Get It!” when they submit the application!Familiarity with criminal defense, personal injury, or other legal practice areas is a plus, but also not mandatory.Familiarity with the criminal justice system, whether through personal experience or that of a family member, friend, or loved one, is also a huge plus.Your background can have some blemishes, that is not an immediate disqualification.What We OfferDarling Law believes in rewarding the people who help us grow. Here’s what you can expect:Competitive hourly pay with a clear path to a monthly performance-based bonus structure. Both individual and team bonuses are in place.A $100/month personal development budget for books, courses, and certifications — because we want you to grow, not just grind.A supportive, collaborative work environment built on team culture, not burnout.Continuous training and development; we invest in your growth.Health insurance, dental insurance, 401(k) match, and paid time off are available after 90 days.Position DetailsJob Type: Full-timeWork Location: In person — Orlando, FLRemote: NoEducation: Bachelor’s degree or equivalent work/life experienceExperience: Sales: 1 year preferred (Auto Sales, Insurance Sales, and Mall Kiosk Sales encouraged to apply)To ApplyIf you’ve made it this far and you’re hungry for a role where your work genuinely changes lives, we want to hear from you. Attention to detail is important. It may be a good idea to reread the "What We're Looking For" section in detail, then apply today and join a team that’s changing how criminal defense is practiced in Orlando.Benefits:401(k)401(k) matchingDental insuranceFlexible scheduleFree parkingHealth insuranceOpportunities for advancementRetirement planVision insurancePeople with a criminal record are encouraged to applyWork Location: In person