ServiceNow / Azure Solutions Architect SME

ServiceNow / Azure Solutions Architect SMEJob Location: Remote; candidates local to the DMV (DC Metro Area) area are preferred.Compensation: $190,000 - $205,000.Eligibility/Clearance: Secret Clearance Required. This opportunity supports a government contract.Job DescriptionWe are looking for a ServiceNow/Azure Solutions Architect who designs, implements, governs, and maintains the overall architectural framework for ServiceNow solutions, ensuring scalability, security, and alignment with business goals and industry best practices (ITIL, CSDM). You will oversee the deployment, administration, and maintenance of ServiceNow instances, ensuring configuration consistency across development, QA, and production environments, and managing upgrades and performance optimization. This person will act as a ServiceNow subject matter expert (SME), providing technical guidance and mentorship to development teams, conducting code reviews, and enforcing architectural standards and governance processes.Responsibilities (include but are not limited to)Create estimations on effort required to produce ServiceNow functionalityServe as the technical owner and subject matter expert for our Azure cloud environment. This "ownership role" is responsible for designing, implementing, and maintaining robust, scalable, and secure cloud solutionsUnderstand Azure architecture principles and the ability to architect sophisticated solutions, including Virtual Networks (VNETs), networking, and peering configurations.Lead the implementation of high-availability and scalable solutions across availability zones and regions, while also managing and securing traffic with application firewalls and gateways.Contribute to critical system integrations, including the effective use of automation and infrastructure-as-code (IaC) tools such as GitLab, Terraform, and AnsibleAdvise and oversee the software testing process to ensure that all NFRs are clearly testedProvide analysis of security protection technologies as necessaryCollaborate closely with system and software architects and product teams to monitor, troubleshoot, and optimize our system and software development lifecycleIdentify potential risks and issues related to the solution and take appropriate steps to mitigate themProvide expert-level support for complex incidents, performing root cause analysis and ensuring platform stability and performanceCreate and maintain comprehensive technical documentation (design specifications, architecture diagrams, process flows) and effectively communicate complex technical concepts to both technical and non-technical stakeholders to create alignment between customers, management, and engineering staffServe as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automationServe as the primary technical face of the organization to key customers and stakeholdersProactively ensure customer satisfaction, deeply understand their mission-critical needs and strategic objectives, and drive alignment between customer expectations and the engineering organization's delivery roadmap to guarantee successful mission outcomesRefine, elaborate, and document customer requirementsDefine and document appropriate technologies to satisfy requirementsCollaborate with engineering teams to solve technical problems and prioritize issuesMentor other architects and engineersMaintain current ServiceNow and industry certifications, while obtaining additional certificationsRequirements10+ years of related experience in leadership roles with progressively increasing scopes of responsibilityServiceNow Requirements:Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modulesDeep proficiency in JavaScript (client-side and server-side), Glide API, HTML, CSS, and AngularJSPrior hands‐on work with ServiceNow or modern DevOps tooling. Must understand how to provision cloud resources with terraform and ansible using Infrastructure as Code principles and a CI/CD deployment pipelineAbility to produce level of estimates and basic deployment plans for ServiceNow functionalityDemonstrated ability to independently develop technical engineering roadmaps, architecture diagrams, reference architectures, and supporting visuals to drive alignment and communicate long-term directionExcellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deploymentAbility to identify, understand, document, and create functionality aligning with customer value streamsAbility to produce level of estimates and basic deployment plans for ServiceNow functionalityAzure Requirements:Recent experience with Microsoft Azure (preferred) or other major cloud service providers to include both architectural and engineering ownership of the solutionDemonstratable experience solutioning and driving modernization of legacy applications and architecture end to end in an Azure environmentStrong skills at translating architecture and engineering plans into deployed cloud architecture and component resources.Hands‐on experience with cloud migration programsProficiency in architecture modeling using SysML or UMLExperience designing and implementing microservices and API-first architecturesGeneral Requirements:Demonstrable experience presenting complex design and solutions to government customersPractical experience implementing DevSecOps practices, Agile methodologies, and associated toolchainsHands‐on experience leading the end‐to‐end evaluation of commercial off‐the‐shelf (COTS) software and components for technical fit, security, performance, scalability, and integration within complex environmentAbility to identify and learn new technologies quicklyHighly organized, detail‐oriented, and able to track and manage multiple deliverables and timelines across product teams and task ordersExcellent communication skills for collaborating with both technical and non‐technical stakeholdersStrong presentation skills with the ability to confidently articulate in‐depth technical concepts and recommendations to both technical and non‐technical stakeholdersProven strong leadership, conflict‐resolution, and problem‐solving skillsStrong analytical and debugging skillsAbility to coach, guide, and mentor junior developersServiceNow Certified Systems AdministratorDesired Qualifications:Working knowledge of NIST cybersecurity frameworks and controls strongly preferredRecent and verifiable experience designing, deploying, or architecting solutions in DoW Impact Level 5 (IL5) and Impact Level 6 (IL6) environments, including familiarity with associated security controls, ATO processes, and classified cloud requirements strongly preferredAzure Administrator Associate (AZ‐104) or equivalentServiceNow Certified Application DeveloperServiceNow Certified Implementation SpecialistAzure Solutions Architect Expert (AZ‐305)Azure DevOps Engineer Expert (AZ‐400)HashiCorp Certified: Terraform AssociateRed Hat Certified Specialist in Ansible AutomationEducation:Bachelor's degree in related fieldAssociate's degree plus 2 additional years of experience may be considered in lieu of Bachelor'sMaster's degree will reduce the total experience requirement by 2 yearsDoctoral degree will reduce the total experience requirement by 3 yearsEqual Opportunity Employer (EOE)ATR is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability.#J-18808-Ljbffr