Service Advisor

Job DescriptionService AdvisorLocation: Okoboji, IowaDuration: Full-timeCompany BackgroundMau Marine provides a fast-paced, energetic work environment located right on East and West Lake Okoboji. We can give you the opportunity to gain vital work experience at the busiest summer tourist location in Iowa! We are looking for employees who are outgoing, possess a strong work ethic, and who can provide top notch service with a smile.Job DescriptionThe Service Advisor functions as first line of contact and communication link between the customer and dealership during the service process. They are expected to perform a write-up of repair orders and ensure a timely, accurate completion of repair as well as maximize department sales of service and parts.ResponsibilitiesThe following responsibilities will be expected for this position:Customer Satisfaction:Provide convenient appointments for service and repair workOffer courtesy services when appropriateInspect every boat before work starts – with the customer when possible – and make appropriate notes on the Repair OrderIdentify customer needs courteously, accurately recording, and verifying customer needs on Repair Order while customer is presentSecure customer approval (including cost estimate, delivery time and method of payment or warranty) before repair work is started, and obtain customer signature on the Repair OrderHandle telephone inquiries quickly and courteouslyCall customers regarding additional work that may need to be performed and when work is completedImplement customer’s scheduled maintenance follow-up processUse formal Complaint Handling Processes to calm an upset customer. Reach a resolution, when possible, that is satisfactory to the customer and supports the interest of the dealershipService:Refer to service records, recommend additional necessary serviceSell service and maintenance to customers in person, by telephone and other methodsAssist with inspection and water testing of completed jobs as requested to ensure quality of repairsProvide legible and complete problem descriptions on Repair Orders to support TechniciansWork with the Parts Department on routine maintenance to ensure competitiveness in the marketInitiate proper paperwork for a boat repair, and disperse according to department policyMaintain department service records, including Repair Order fileFile all warranty claims promptly and in accordance with Sea Ray policyMaintain a cooperative relationship with field representativesOperations:Refer leads and prospects for potential sales to the Sales DepartmentEstablish and maintain a cooperative relationship with Sales Department for efficient delivery of add-on equipment and to resolve customer complaintsPerform other duties as assigned by managementRequirementsApplicants must possess the following qualifications:Ability to multi-task and work efficientlyExcellent organizational skillsGood written and verbal communicationOutstanding customer service skills