Customer Service Representative

Customer Service RepresentativeNow offering a $1,500 sign-on bonus. Please note: If you are a temporary worker working for RB Global you do not qualify for this bonus.Here at IAA, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.This position is based out of Salem, NH, it is not a remote position.ResponsibilitiesProvide a variety of customer support services through the mail, telephone, and direct personal contactProcess orders and assignments and enter data into our internal computer systemsReference pricing and delivery informationRespond to customer questions, inquiries, and requestsSet up new and maintain existing recordsPerform word processing assignments, filing, and related clerical dutiesProcess paperwork in preparation for auction day, securing necessary approvalsAssist with other duties around the office to help outQualificationsAbility to communicate comfortably with customersA phenomenal teammate, willing to assist your peersDigital literacyTime management skillsPositive attitudeAbility to work independentlyStrong interpersonal skillsProfessional and clean appearanceWe'd also love someone open to learning automobile titling as part of their development!Education and Certification Requirements:A high school diploma is awesome, but equivalent work experience would be great too!0-2 years' previous work experienceIn return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays and vacations.