Appointment Scheduler/Registrar- Walk-In

Registration / Scheduler Reports To: Registration Manager Effective: 5-1-2024 Status: Full Time Revised: 5-1-2024Job Summary:The senior scheduler is responsible for registering and scheduling patients. Exceptional customer service for both internal and external customers is essential to this role. The Sr. Scheduler is the subject matter expert for scheduling and registration processes.Duties and Responsibilities:Responsible for scheduling all physician orders, new referrals, and schedules patients for return appointments on a daily basis.Checks patients in for appointments and confirms insurance.May perform preauthorization for appointments, labs, or procedures.Faxes or scans patient information as needed.Schedules any changes or corrections per MD orders in EMRAdheres to all HIPAA, PHI, and CMS compliance requirements.Analyzes processes and provides recommendation for improvements.Is SME for EMR for office staff.Trains newly hired staff in scheduling and / or registration proceduresRequired Skills and Abilities:Demonstrate a high level of multi-tasking skills in a fast-paced environmentAbility to provide and demonstrate compassionate customer service.Effectively demonstrate communicate with a diverse group of peopleMastery of medical terminologyAble to navigate and demonstrate interpersonal relationships successfully.Positive attitude and a strong work ethicTech savvyTrain others with measurable outcomesEducation and Experience:High school diploma or equivalent requiredAssociates degree, certification or additional educational experience preferred3-5 years' experience in a scheduling or registrar position required.Scheduler, MA or medical reception experience required.Physical, Mental Demands/Working Environment:Note: Reasonable accommodations may be made for individuals with disabilities to perform essential functions of this positionGeneral Activity - Number of HoursNone - 1 -4 - 4-8 - 8-12Drive - xSit - xStand - xWalk - xUp to 1/2 of shift - 1/2 or more of shiftMotionBend - xSquat - xCrawl - xClimb - xReach - xLift - xCarry - xPush - xPull - xTwist - xTurn - xUse of Hands and FeetRight Hand - xLeft Hand - xRight Foot - xLeft Foot - xWeight Lifted/Force ExertedUp to 10 lbs.Up to 25 lbs.Up to 50 lbs. - xUp to 100 lbs.More than 100 lbs.Body Fluid Exposure - Yes - NoMental DemandsYes - NoAttention Span - XConcentration - XConceptualization - XInfluence People - xMemory - XPatience - XProblem Solving - XRelate to Others - xWorking EnvironmentIndoor - xOutdoor - xHigh Temperatures - xLow Temperatures - xLoud Noise - xFumes - xConfined Areas - xRadiation Area - xOther Physical Demands:NoneOther Working Conditions:NoneSupervisory Responsibilities:NoneDisclaimer:Elkhart Clinic does not discriminate based on race, color, religion, sex, sexual orientation, age, national origin, marital status, citizenship, physical or mental disability, or veteran status. The above job description is intended to describe the general nature and level of work being performed by people assigned to this job. The list is not intended to be an all-exhaustive list of responsibilities and duties required and may include other duties as assigned.