Customer Service Representative (Onsite)

Pay rate: $16/hrWho we are:At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.What's the Role About?If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.* Are you energetic, enthusiastic with an engaging personality?* Are you driven to deliver effective results while providing excellent customer service?* Do you have extraordinary communication skills?What's in it for YOU?* Paid Training* Medical, Dental, and Vision Insurance* Paid Time Off* Employee Discounts* Full-time, non-seasonal* Career AdvancementResponsibilities* Serve as the primary point of contact for customers via phone* Make outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accounts* Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions* Maintain a thorough understanding of products, services and policies to effectively assist customers* Accurately document customer interactions and transactions across all tools/platforms* Collaborate with other departments to resolve customer issues and escalate complex problems as necessary* Strive to exceed customer satisfaction goals and performance metrics* Continuously seek opportunities to improve the customer experience and streamline processes* Stay updated on product knowledge and industry trends to better assist customers* Ability to work within the defined hours of operation with flexibility needed on weekends and holidays* Monday - Friday: 7 a.m. to 8 p.m* Rotating Saturday Shift: 10 a.m. to 3 p.m.What We Look for in a Candidate:* Must be 18 years of age or older* High School Diploma or equivalent* Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work* Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone* Typing Assessment required* Superb attendance, so you can be there when our customers need usAll job offers are contingent upon completion of drug screen and background checks.