Billing and Operations Manager

The WellSpring Billing & Operations Manager plays a vital role in supporting the financial health and operational excellence of WellSpring Counseling. This position oversees billing processes, supports office operations, coordinates administrative functions, and serves as a liaison between clinical staff, Central Ohio Youth for Christ (COYFC), and third-party payers. The ideal candidate is highly organized, detail-oriented, technologically proficient, and committed to supporting the mission and values of the organization.GoalTo ensure the financial health and operational excellence of WellSpring Counseling by managing the billing process and providing strategic administrative support. This role acts as the primary liaison between clinical staff, the parent organization (COYFC), and third-party payers to maximize collection efficiency and maintain organizational mission alignment.Key Objectives & ResponsibilitiesManage and oversee all counseling billing processes and payment workflowsCoordinate with insurance providers and third-party payers regarding claims, reimbursements, and billing discrepanciesMonitor accounts receivable and assist in improving collection efficiencyMaintain accurate financial records and ensure billing compliance standards are metWork collaboratively with COYFC finance staff regarding reporting and reconciliation processesClient Intake OversightSupport and oversee the client intake process to ensure timely and accurate onboardingCoordinate intake documentation, scheduling systems, and client communication proceduresEnsure confidentiality and compliance with HIPAA and organizational standardsOffice & Operational SupportMaintain WellSpring office operations in conjunction with the Intake CoordinatorEnsure office systems, supplies, and administrative processes function efficientlyProvide administrative and operational support for counseling staff and leadershipAssist in implementing and improving office workflows and operational proceduresPsychiatry Division SupportProvide scheduling, billing, and administrative coordination support for the WellSpring psychiatry divisionAssist with communication between providers, clients, and support staff as neededData & ReportingCollect, organize, and maintain program data and metricsPrepare regular operational and billing reports for leadership reviewAssist leadership in tracking organizational goals, outcomes, and performance indicatorsSpiritual ResponsibilitiesSupport and uphold the mission, vision, and values of Central Ohio Youth for Christ and WellSpring CounselingParticipate in staff meetings, prayer, and spiritual development opportunities as appropriateDemonstrate Christ-centered professionalism in all interactions with staff, clients, and community partnersQualificationsExcellent administrative and organizational skillsStrong interpersonal and written/verbal communication abilitiesHigh attention to detail and strong clerical skillsAbility to prioritize tasks and manage multiple responsibilities effectivelyAffinity for and comprehension of technology and office systemsExperience with billing procedures preferred, or willingness to learn quicklyAbility to maintain confidentiality and handle sensitive information appropriatelyExperience in healthcare, counseling, nonprofit, or office administration environments preferredCommitment to the mission and values of WellSpring Counseling and COYFCJ-18808-Ljbffr