Broadband Sales Specialist

Broadband Sales SpecialistAt Heartland REMC, we're more than just a utility provider we're a trusted neighbor and dedicated partner in the communities we serve. As a locally owned electric cooperative, our mission is to deliver safe, reliable, and affordable power to homes and businesses across Wabash, Wells, Huntington, parts of southwest Allen, and fringe areas of Whitley, Grant, and Adams counties. Through our subsidiary, Heartland Highspeed Fiber, we're also expanding access to fast, reliable broadband helping bridge the digital divide and support the evolving needs of our members, now serving over 6,000 fiber customers. With over 2,300 miles of power lines and more than 15,000 members, we're proud to support the people who power our region. From our offices in Markle and Wabash, Indiana, our team works together to keep the lights on, the energy flowing, and our communities connected guided by a strong sense of purpose and a genuine commitment to service. At Heartland REMC, our board of directors provides vision and leadership, but it's our employees who make it all happen. We believe in cultivating a positive and supportive workplace where innovation is encouraged, professional growth is celebrated, and every role plays an essential part in our success whether delivering electricity or advancing fiber connectivity.Job DescriptionHeartland REMC is seeking a motivated and customer-focused Broadband Sales Specialist to support the growth of our Heartland Highspeed Fiber services. In this role, you will be responsible for promoting and selling broadband services to both residential and commercial customers while delivering exceptional customer experience. The ideal candidate is a strong communicator who can effectively explain the value of high-speed fiber services, identify customer needs, and help guide them through the installation process.Key ResponsibilitiesPromote and sell Heartland Highspeed Fiber services to residential and commercial customersClearly explain and demonstrate the features, benefits, and value of Heartland Highspeed Fiber products and servicesAssess customer premises to determine installation requirements, including wiring and equipment needsCoordinate and schedule customer installations as neededBuild and maintain positive relationships with prospective and current customersServe as a knowledgeable resource for customers by answering questions and providing solutionsAccurately document customer interactions and sales activityQualificationsHigh school diploma or GED requiredMinimum of two (2) years of relevant experience, or an equivalent combination of education and experienceStrong communication and interpersonal skillsAbility to explain technical products in a clear and relatable wayCustomer service and/or sales experience preferredBasic understanding of broadband or telecommunications services is a plusAdditional InformationWhat is in it for you:Family oriented workplaceMedical, Dental, and Vision insuranceLife InsuranceShort-term Disability InsuranceLong-term Disability InsuranceSick Leave and PTOFully funded PensionTraditional 401K and Roth 401K program with a company match11 paid holidaysNo phone calls please.I'm interested Privacy Notice Imprint