Site Operations Analyst I - Remote

Site Operations Analyst I - RemoteWorking hours for this position are Saturday and Sunday day shifts 7am to 4 pm CT or 8 am to 5 pm CT and 3 weekday day shifts.The Site Operations Analyst I supports the day-to-day operations of digital tools, platforms, and guest-facing experiences. This role is responsible for monitoring the website and app, communicating issues, executing site updates, and escalating incidents to the appropriate teams. This position will provide Saturday and Sunday daytime support.Discover the possibilities of our progressive, omnichannel approach to beauty retail. At client, our E-commerce associates sit at the cutting edge of our efforts to reimagine the future of retail. Through a full suite of new and emerging technologies, this team is creating an enhanced buying experience for guests who crave simplicity, choice, personal insights and the joy of discovery. With greater interactivity. Inspired applications of big data, AI and UI/UX. And creative that persuades and delights. All of this, with the opportunity to experience smart ideas come to life. At client, we're forever imagining. Forever striving. Forever investing in next-gen—with deep and rich opportunities for ongoing learning, growth and advancement. We encourage you to take control of your career and set your own ceiling. For curious and big-picture thinkers who can flex to the need and who want to stretch themselves through courage and conviction, client provides an environment perfectly suited to your ambitions. Let's build brilliant together.YOU'LL ACCOMPLISH THESE GOALS BY:Daily Monitoring & OperationsMonitor dashboards, guest feedback and escalations (e-mails, teams, orders, traffic, errors, booking flows) and escalate issues to the appropriate teamsUse alerting systems (e.g., JIRA, ServiceNow, monitoring tools) to catch issues earlyIncident Management & Issue ResolutionTriage incoming tickets by severity (high = revenue/customer impact)Reproduce issues and gather key details (screenshots, timestamps, impacted systems)Escalate to IT or engineering with clear documentationTrack issues through resolution and communicate status updatesCross-Functional CollaborationAct as the bridge between business, IT, product, and operationsParticipate in standups, incident calls, and project meetingsData Analysis & InsightsPull and analyze reports (conversion, inventory availability, error rates)Compare trends over time (day-over-day, promo vs. non-promo)Translate data into simple insights (what happened, why, impact)Testing & Quality AssuranceExecute test cases for new features as assigned (functional, regression, edge cases)Validate experiences across devices (desktop, mobile, app)Document defects clearly with steps to reproducePartner with Devops on resolutions for production issuesADDITIONAL RESPONSIBILITIES:Monitor and support daily operations of digital platformsIdentify, triage, and resolve technical and operational issues in a timely mannerPartner with IT and business teams to escalate and track incidents to resolutionAssist in testing, validation, and deployment of new features and enhancementsMaintain documentation for processes, workflows, and system changesSupport execution of digital initiatives such as personalizationAnalyze basic performance metrics and user feedback to identify improvement opportunitiesEnsure data accuracy and system integrity across digital platformsProvide support for cross-functional teams and stakeholdersSupport Senior Digital Operations Analysts as neededTHE ESSENTIALS FOR SUCCESS:Bachelor's degree in Business, Information Systems, Marketing, or related field (or equivalent experience)2+ years of experience in digital operations, eCommerce, or technical supportStrong problem-solving and analytical skillsBasic understanding of digital platforms and user experienceFamiliarity with ticketing systems (e.g.