Customer Success Director

A company is looking for an Agentic Customer Success Director who is customer-obsessed and an expert in AI solutions and organizational change management. Key Responsibilities Lead the customer in building and nurturing their internal Center of Excellence (CoE) and train "Agent Champions" Monitor agent performance telemetry and recommend optimizations to improve supply chain workflows Coordinate with internal teams and consulting partners to guide the customer's Agentic Enterprise journey Required Qualifications 8+ years of work experience, with 5+ years in Customer Success, Professional Services, or Management Consulting Experience in establishing governance frameworks for large-scale digital transformation projects Strong ability to interpret platform telemetry and usage data for actionable insights Proven track record of managing consumption-based accounts focused on driving utilization Deep understanding of AI/LLM logic and ability to translate technical capabilities into business outcomes