Customer Service Rep - 109793

ResponsibilitiesProvide Customer Support using phone and emailIndependently respond to and provide technical assistance for incoming inquiries from users of online Treasury applicationsProvide technical problem-solving for web browsersTroubleshoot the source of issues affecting the customer's ability to access the application and respond accordinglyUse customer relationship management tools to document the problems and resolution of each contactSupport annual user access recertification efforts for Treasury applicationsDecipher diagnostic reportsProcess daily application audit reports and analyze resultsAnalyze existing procedures to identify constraints, and can work with peers, management, and analysts to develop or change processes to minimize constraintsQualificationsBachelor's Degree or commensurate experience2+ years' experience providing customer service support; preferably in a call centerKnowledge of computer systems, networking, computer components, LAN, browsers, mobile devices, settings, and a comfort level with troubleshooting these topics patiently over the telephone.Excellent customer service skills required to meet customer service quality measuresUse analytical skills for troubleshooting and trend analysisLearn the basics of Treasury business lines and the applications that support those business lines, including functions, reports, and help text of the applications to provide premier customer supportExperience implementing and improving processesExcellent verbal and written communication skillsExperience effectively training customers or coworkers is recommendedBilingual in Spanish is preferredPosition requires US Citizen or lawful permanent resident with three or more years of US residencyPosition is On-Site in St Louis