IT Systems Administrator

POSITION TITLE: Jr. IT Systems AdministratorLOCATION: Cambridge, MA (hybrid)This position reports to our global HQ in Cambridge, MA and is hybrid with 2-3 days onsite. Travel is expected domestically and internationally when needed.Who We Are: TriNetX connects healthcare organizations and researchers across the globe so they can see what’s happening in real patient populations—not guesses, not simulations.Our aim is simple and ambitious: Provide a clear path to trustworthy answers, whether your goal is to create promising new therapies, publish groundbreaking research, or improve health outcomes.We keep identifiable data where it belongs—inside more than 11,000+ clinical sites across 20+ countries—preserving security, provenance, and granularity. Our trusted partnerships with providers ensure high-fidelity data, and a properly governed linkage back to individual patients.At TriNetX, we enable life sciences, healthcare, and academic institutions to strengthen human health—with data you can trace, evidence you can defend, and answers you can trust. Who We Are Looking For: TriNetX is looking for an experienced and motivated Jr. IT Systems Administrator who thrives in a fast-paced, globally connected environment and takes pride in keeping systems running smoothly and securely. You are someone who communicates well, documents diligently, and genuinely enjoys collaborating with teammates across time zones — including our colleagues on the US West Coast and in Japan. You bring a proactive mindset, a willingness to support at every level, and a curiosity about emerging technologies, including AI tools like Claude and CoPilot.What You Will Be Doing:Provide Level 1–3 IT support, with a primary focus on Level 2 and Level 3 ticket escalations and IT projectsAdminister business systems across a SaaS environment, including vendor management and software licensingTroubleshoot computers and devices, resolving issues efficiently and escalating as appropriateManage user accounts in Active Directory and Entra ID, including provisioning new devices, virtual workspaces, and user accountsAdminister Group Policy and endpoint configuration management across the organizationSupport network fundamentals including DNS, DHCP, and VPNOversee identity and access management (IAM), including MFA and SSO administrationAdminister cloud infrastructure across Azure and AWSMonitor systems, configure alerting, and perform performance tuning to ensure reliability and uptimeDevelop scripts and automation to streamline and improve administrative tasksWork within ITSM and Jira platforms to track, manage, and resolve support ticketsCollaborate as part of a global IT team, providing support to colleagues on the US West Coast and in Japan as neededMaintain clear and thorough documentation in support of IT processes and proceduresWhat You Bring to TriNetX:Bachelor’s or equivalent education in Information Technology related field. (Computer Information Systems or Network Engineering preferred.)2-4 years of prior work experience with System administrationExperience integrating API’s between applicationsExperience supporting Mac and Windows devicesExperience with Jira, ITSM’s, Microsoft AD and Microsoft IntuneExperience with IT Network Systems and conceptsExperience working in a corporate environmentExperience working with and supporting global teamsExperience working with or supporting AI tools (Claude, CoPilot, OpenAI)PreferredFamiliarity with SAAS environmentsFamiliarity with AWS, Datablend or AzureA+ or Network+Familiarity with Linux