Process Analyst - Intermediate

Job Title: Process Analyst Duration: 06/15/2026 to 12/31/2026Location: Westbrook Maine 04092 Pay Rate: $25.71 - $27.26/hr Role OverviewThe Business Process & Documentation Analyst is responsible for designing, standardizing, and governing how business processes are defined, documented, and operationalized across the Software Implementations and Customer Success organization.This role serves as a critical bridge across Implementations, Customer Success, Sales, Product, and Support-ensuring that processes are clearly documented, aligned to strategic objectives, consistently executed, and continuously improved. Key ResponsibilitiesProcess Strategy & Governance- Define and evolve the enterprise-wide strategy for how processes are created, documented, stored, and maintained- Establish standards for process architecture, including end-to-end journeys, SOPs, and work instructions- Design governance models to ensure processes remain current and aligned to business priorities- Align process design with organizational strategy, customer experience, and commercial goals Process Standardization & Optimization- Review all existing SOPs, workflows, and documentation- Identify inconsistencies, redundancies, and gaps; align to a global standard operating model- Standardize end-to-end implementation lifecycle processes- Define clear handoffs between Sales, Implementation, Customer Success, and Support- Define clear handoffs during the Deployment process amongst Project Managers, Implementation Specialists, Data Conversions and Software Trainers to ensure smooth customer experience Cross-Functional Alignment- Partner with Sales, Product, and Support to ensure processes reflect real workflows- Define and maintain RACI frameworks to clarify ownership and accountability- Align customer commitments with delivery capabilities Documentation Framework & Knowledge Management- Design and implement a centralized documentation framework- Establish standards for clarity, usability, and accessibility- Ensure documentation is easy to navigate and role-specific- Drive global adoption of documentation best practices AI-Enabled Process Innovation- Evaluate and implement AI-driven tools to enhance documentation and workflows- Automate documentation generation and updates- Improve searchability and knowledge retrieval- Identify process inefficiencies using AI insights Qualifications- 5-8+ years in business process, operations, or program management- Experience in software implementations or customer success preferred- Knowledge of process frameworks such as Lean or Six Sigma- Experience building SOPs and documentation systems at scale- Experience in cross-functional global environments- Familiarity with knowledge management platforms- Exposure to AI toolsDexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.     Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.