HVAC Installation Department CSR / Dispatcher

Job Description HVAC Installation Department CSR / DispatcherAre you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.Chadds Ford Climate Control is looking for an organized and motivated HVAC Installation Department CSR / Dispatcher to support our installation department from the office.We are a local, family-owned and operated HVAC and Plumbing company serving Southeastern Pennsylvania and Northern Delaware. We are looking for someone who can help coordinate installation schedules, communicate with customers, support install crews, organize job information, and help keep the department running efficiently.Position OverviewThe Installation Department CSR / Dispatcher will help manage the day-to-day communication and scheduling needs of the installation department. This role requires strong organization, clear communication, attention to detail, and the ability to work closely with installers, managers, sales representatives, office staff, and customers.This is a great opportunity for someone who enjoys keeping things organized, helping customers, and being part of a fast-paced team environment.What We OfferCompetitive pay based on experienceFull-time, year-round workPaid time offHealth insurance optionsGrowth opportunity with an established local companySupportive team environmentFamily-owned company cultureOpportunity to help improve and support the installation departmentResponsibilitiesSchedule and coordinate HVAC installation jobsCommunicate with customers regarding installation dates, arrival windows, job updates, and scheduling changesSupport installation managers and crews with daily job informationReview installation paperwork, proposals, job notes, material lists, and equipment informationPrepare and organize installation job documentsConfirm job details before scheduled installation datesApply for permits and help track permit status for installation projectsSchedule required inspections with townships, boroughs, inspectors, and customersMaintain accurate permit and inspection documentation in company softwareFollow up on open permits, inspection results, and required corrections as neededCoordinate with sales representatives regarding job details, equipment, customer expectations, and installation requirementsCoordinate with the warehouse or purchasing team regarding equipment, parts, and material availabilityAssist with ordering equipment and parts as neededCommunicate with customers regarding installation-related questions, concerns, and follow-upsHelp coordinate callbacks and installation-related service needs with the service departmentMaintain clear notes and updates in company softwareHelp keep installation schedules organized and accurateSupport quality control, job readiness, and department efficiencyProvide professional customer service by phone, email, and textQualificationsCustomer service, dispatching, scheduling, or office coordination experience preferredHVAC, plumbing, construction, or home service experience is a plusStrong communication and phone skillsStrong organizational skills and attention to detailAbility to manage multiple schedules, updates, and prioritiesComfortable working with office software, scheduling systems, and customer management systemsAbility to read proposals, job notes, material lists, and equipment informationExperience applying for permits and scheduling inspections is a plusAbility to communicate professionally with municipal offices, inspectors, customers, and internal team membersAbility to communicate clearly with installers, managers, sales staff, office staff, service technicians, and customersProblem-solving mindset and ability to stay calm in a fast-paced environmentProfessional appearance and positive attitudeAbout Chadds Ford Climate ControlChadds Ford Climate Control is a family-owned company built on honesty, professionalism, and dependable service. Our team provides HVAC and plumbing services throughout Southeastern Pennsylvania and Northern Delaware, including residential replacements, service, maintenance, plumbing, indoor air quality, and light commercial work.We take pride in doing the job right, supporting our team, and creating a company culture where motivated people can grow.Apply TodayIf you are organized, dependable, and enjoy helping customers while keeping schedules and job details on track, we would like to hear from you.Join the Chadds Ford Climate Control team and help us support a strong, organized, and professional installation department.Company DescriptionWe're a family-owned company built on honesty, professionalism, and dependable service—and our team brings over 75 years of combined experience to every home we walk into. xhyhwjd Company DescriptionWe're a family-owned company built on honesty, professionalism, and dependable service—and our team brings over 75 years of combined experience to every home we walk into.