Client Advocate

Client Advocate 2 - Atlanta, GAJob Description- Client AdvocateAre you passionate about making a difference and seeking a career where your skills are valued, and your growth is encouraged? Look no further! Bader Law, a leading Personal Injury and Workers' Compensation Law Firm in Atlanta, GA, is searching for dedicated and driven individuals to join our dynamic team. At Bader Law, we pride ourselves on our commitment to our clients, providing expert legal representation and compassionate support. If you are ready to be part of a firm that values integrity, teamwork, and excellence, we want to hear from you!Bader Law is a purpose-driven law firm guided by the principles of the Entrepreneurial Operating System (EOS). As an EOS organization, we prioritize a culture of accountability, transparency, and strategic growth. Our mission is to stand as champions, advocating, defending, and protecting those suffering from injury and loss. By providing access to the highest quality legal and medical services, we empower the injured to maximize their recovery physically, financially, and emotionally.Key ResponsibilitiesAs a Client Advocate at Bader Law, you will be responsible for managing a caseload of personal injury claims, handling them from inception through resolution. Your role will include advocating for your clients, preparing cases for trial, and ensuring they receive fair compensation for their injuries.Receives incoming client calls and initiates outbound calls to potential clients, as received electronically and by live transferUses discretion and independent judgment in handling client claims and forwards completed intake to appropriate attorneys for reviewUses software to enter all case and client details, and maintains detailed logs and task history within the databaseConveys accurate information to clients regarding different case types with confidence and assuranceSets the tone and pace of all calls, while maintaining a professional attitude and showing empathy and patience when speaking with potential clientsDemonstrates ability to converse with varying client personalities to collect pertinent details to determine the viability of their caseWhat We're Looking ForWe are seeking a highly skilled and dedicated individual with the following qualifications:Preferred but not required (1 year of Intake/Call Center for Worker's Compensation or Personal Injury)Require a High School Diploma from an accredited High School or GED from an accredited institutionExperience managing Inbound and/or Outbound callsSales and customer service experience is highly valuedPrevious experience with CRM and case management software is preferredAdditionally, possesses the ability to accurately translate verbal information into written correspondence to CRM SoftwareDemonstrate the ability to prioritize and escalate client calls appropriatelyPossesses technical capability and proficiency with Microsoft Office SuitePerform work in a detail-oriented and methodical mannerVarious shifts available Monday through Friday and weekends.Why Bader Law?At Bader Law, we are dedicated to fostering an environment of professional growth and cultural integrity. Here, you'll find a firm that values collaboration, encourages career development, and provides the resources necessary to succeed. We believe that in order to provide the best legal representation for our clients, we must first invest in the well-being and success of our team. You deserve the best-and we're here to offer that by supporting our staff through mentorship, training, and growth opportunities.Competitive Salary & Benefits: We offer a comprehensive benefits package, including medical and dental insurance, 401(k) plan, paid time off, and paid holidays.Professional Development: We believe in continuous growth-whether through mentorship, ongoing training, or opportunities to take on increasing responsibilities.Purpose-Driven Culture: As a firm, we are committed to standing up for those who need it most, ensuring that justice prevails for those suffering from injury and loss.Teamwork & Support: Work in a collaborative environment where every team member is valued and plays a key role in the firm's success.Find Purpose and Growth at Bader Law