Senior Product Manager

Role SummaryLooking for a Senior Product Manager to lead AI-enabled digital products focused on improving service operations and customer experience in an automotive environment.ResponsibilitiesOwn product strategy, roadmap, and end-to-end deliveryBuild solutions across:Service intake & case managementTroubleshooting & support workflowsWarranty and service journeysCustomer self-service platformsPartner with Engineering, AI/Data, and Operations teamsDefine KPIs (service time, resolution, CSAT, efficiency)AI FocusSupport copilots / chatbotsCase summarizationWorkflow automationNext-best-action recommendationsRequirements8+ years in Product ManagementExperience with digital / platform productsStrong in service workflows, CRM, or support systemsExposure to AI/ML or automation-driven productsNice to HaveAutomotive / after-salesEcommerce / paymentsEnterprise tools (Salesforce, ServiceNow, etc.)