General Manager Entertainment Venue

Job Description General ManagerWe are seeking a General Manager to lead a high-volume, guest-facing entertainment venue and drive operational excellence, guest experience, safety, team development, and financial performance.This is a hands-on leadership role for an experienced operator who can lead a customer-facing business, build a strong team, maintain a safety-first culture, and deliver results through people, process, and accountability.General Manager Benefits and Compensation:Competitive salaryQuarterly performance bonus opportunitiesMedical, dental, vision, and supplemental insurance plansPaid time offParental leaveCompany holidays401k retirement planEmployee Assistance Programs, including counseling, financial coaching, legal counseling, and mediation servicesTuition reimbursementReferral bonus programEmployee discountsOngoing training and development programsOpportunity to grow with an innovative, multi-location organizationGeneral Manager Requirements & Qualifications:3 to 5 years of proven success as a General Manager in a customer-facing businessDirect P&L ownership and experience driving EBITDA, profitability, labor, sales, and operational performanceStrong ability to lead daily operations with an owner-operator mindsetProven success building, hiring, training, developing, and performance managing teamsExperience leading hourly and salaried team members across operations, guest service, and facility executionStrong commitment to safety, compliance, operational standards, and guest experienceExperience managing staffing levels, scheduling, payroll reporting, inventory, supplies, and daily operational reportingAbility to analyze KPIs, financial results, and P&L statements to identify gaps and improve performanceStrong leadership communication skills with the ability to set clear expectations and hold teams accountableExperience resolving complex guest issues while balancing customer satisfaction, team impact, and financial resultsAbility to partner with senior leadership to execute business goals and continuous improvement initiativesProven ability to maintain a clean, premium, well-run guest environmentGeneral Manager Preferred Background & Skills:Bachelor's degree preferred, or equivalent leadership experience in a customer-facing, operationally complex businessExperience leading a high-volume entertainment, hospitality, recreation, fitness, attractions, retail, restaurant, or guest-facing venueBackground growing group events, education programs, specialty revenue channels, or local market partnershipsExperience improving customer satisfaction scores, referrals, employee retention, productivity, and safety audit resultsStrong local market awareness and ability to build community relationshipsPassion for developing people and creating an inclusive, high-accountability team culture