Manager Robot Services - PM

PM Operations Manager, ServiceDepartment: Maintenance & Service OperationsLocation: San Carlos, CA (On-site)Shift: PM ShiftAbout 1XWe’re building humanoid robots that work in home - doing the chores, handling the tasks, and giving people their time back. Simple, but it’s not.To do this right, we have to solve robotics, AI, and manufacturing at the same time, at scale, in a form factor that has to be safe enough to live with your family. If you’re inspired by this, you’ll thrive here. We’ve been at this since 2014 and we’re at the point where the hard problems are behind us and the hard work is in front of us.NEO is our flagship - a home robot designed to move, learn, and operate in the real world alongside real people. We’re not demoing it - we’re shipping it. We’re excited to meet you if this excites you.If you’ve spent your career working on problems that matter and want to see them actually reach the world - this is that moment. We’re scaling, we’re hiring with intention, and we need people who want to build something that will genuinely change how humans spend their time - safely creating abundance for all.About The TeamThe Maintenance & Repair Operations team is responsible for keeping robotic systems operating reliably as we scale from prototype development into higher-volume deployment. The team sits at the intersection of engineering, manufacturing, quality, and field operations - closing critical feedback loops between hardware performance and product improvement.This group plays a direct role in improving robot reliability, operational readiness, and scalability across the entire lifecycle of our systems.Your CharterAs the PM Operations Manager, Service, you will lead the PM shift of our internal Maintenance & Repair Operations organization. You’ll own the execution and scaling of repair operations for complex electromechanical robotic systems — from intake and diagnostics through repair, validation, and return-to-service.This role is critical to ensuring system reliability, operational throughput, and rapid feedback into engineering as 1X scales humanoid robot production and deployment. You’ll operate as both a hands-on technical leader and an operational builder, developing the processes, standards, and team needed to support a rapidly growing robotics operation.Key OutcomesBuild and lead a high-performing PM shift repair and maintenance operation supporting robotic system reliability at scaleEstablish scalable workflows for diagnostics, repair, validation, failure tracking, and return-to-service processesDrive measurable improvements in repair turnaround time, repeat failure reduction, and operational throughputPartner cross-functionally with Engineering, Manufacturing, and Quality teams to improve product reliability and serviceabilityDevelop and mentor a growing team of repair technicians and diagnostic/service engineers across both hourly and salaried functionsKey CompetenciesStrong hands-on troubleshooting capability across complex electromechanical systemsAbility to lead technical teams in fast-paced, high-growth operational environmentsDeep operational instincts with experience building scalable repair or maintenance workflowsExcellent root cause analysis and structured problem-solving skillsComfortable operating both strategically and tactically — from process development to hands-on repair work on the floorMinimum Requirements4–6+ years of experience in electromechanical repair, maintenance, sustaining engineering, or related technical operations environmentsProven experience leading technical teams in manufacturing, robotics, automotive, aerospace, or other high-reliability industriesStrong experience troubleshooting and repairing complex hardware systemsAbility to operate effectively in ambiguous, rapidly evolving startup environmentsBachelor’s degree in a technical discipline preferred, but not requiredPreferred SkillsExperience supporting robotics, autonomous systems, EV platforms, or aviation systemsBackground in depot operations or medium-to-high volume repair environmentsFamiliarity with reliability engineering concepts, failure analysis, and structured root cause methodologiesExperience working within traceability-driven or safety-critical operational environmentsExposure to scaling repair or refurbishment operations from prototype to production volumeWhat Does a Successful 1X Team Member Look LikeTeam members at 1X who thrive here are builders. They move fast, own their work completely, and treat time like it’s the one thing you can’t get back — because it is. They say what they mean, finish what they start, and hold themselves to a standard before anyone has to ask. We push each other to be better, and we do it with honesty and respect.Compensation Range$145,000 – $175,000 + equityBenefitsComprehensive medical, dental, and vision coverageGenerous paid time off, company holidays, and parental leave401(k) plan with company match (100% on the first 3% of contributions, 50% on the next 2%)Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) optionsCommuter benefits (transit and parking)Short-term and long-term disability, and life insuranceEmployee Assistance Program (EAP) for mental health, financial, and personal supportOnsite snacks and catered lunchesEqual Opportunity Employer1X is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, marital status, medical condition, genetic information, disability, military or veteran status, justice system impact, or any other characteristic protected under applicable federal, state, or local law.