President/Chief Executive Officer

Do you want to lead an organization and drive their strategic vision as you foster marketplace trust with the backing of BBB International?Are you innovative with a proven track record of driving new revenue streams in an established organization?Do you think broadly about the marketplace and the different organizations that can benefit from being part of the BBB?ABOUT THE COMPANYFor more than 100 years, local business leaders have come together through BBB to elevate ethical business practices, strengthen consumer trust, and help marketplaces thrive. Working with businesses across North America, BBB provides standards, education, dispute resolution, and credibility tools that support ethical growth, strengthen local economies, and help consumers make confident decisions.WHAT YOU’LL BE DOINGThe President/CEO leads all aspects of the BBB’s operations and strategic direction, acting as the primary steward of its mission to foster marketplace trust. This role involves oversight of compliance with BBB International standards, local programs, finances, staff, and stakeholder relationships, ensuring consistency with BBB standards and community expectations.Strategic Leadership & GovernanceDevelop, refine, and execute the organization’s strategic plan in partnership with the Board of Directors.Ensure compliance with international/local BBB standards, by-laws, and policies.Serve as ex-officio member of board committees; prepare and present reports to the Board.Operational & Program ManagementOversee daily operations including dispute resolution, accreditation, membership services, education/outreach, and public awareness.Ensure high performance across departments (e.g., operations, finance, marketing, HR, technology).Establish policies and procedures that promote consistency, transparency, and efficiency.Lead budgeting, financial planning, forecasting, and fiscal oversight.Ensure resources are managed responsibly, including oversight of audits and financial reporting.Develop strategies to diversify revenue sources (membership dues, sponsorships, events, etc.).Communications & Public RelationsServes as the face and voice of the organization; represent BBB in the media, with business partners, government entities, and the public.Promote the BBB’s mission, values, and reputation.Oversee marketing, public education efforts, and outreach to both businesses and consumers.Stakeholder Relationship ManagementBuild and maintain strong relationships with accredited businesses, community leaders, local government, and other partner organizations.Ensure BBB’s value proposition for accredited businesses is clear, compelling, and delivered effectively.Engage with the affiliating national/international BBB network to align standards and coordinate efforts.Lead recruitment, performance management, staff development, and succession planning.Promote inclusive, ethical, and mission-aligned culture.Ensure staff policies, job descriptions, evaluations, and compensation practices are clear, fair, and reflect organizational values.IDEAL CANDIDATE QUALIFICATIONS AND EXPERIENCEBachelor’s degree in business, nonprofit management, public administration, finance, or a related field.Master’s degree – MBA, MPA, or related field is preferred.Proven senior leadership experience, ideally in nonprofit, trade association, or membership-based organizations.5+ years of leadership experience working with a Board, executive team, and program management.Strong financial acumen, experience with budgeting, forecasting, and managing audits.Excellent communication and public speaking skills.Strong interpersonal skills; ability to engage and build trust with diverse stakeholder groups (businesses, consumers, government, media).Strategic thinker with an ability to adapt to changing environments, regulatory demands, and stakeholder expectations.Deep commitment to ethics, transparency, accountability, and community serviceKEY PERSONAL ATTRIBUTESThe motivation to do what’s right for clients and colleaguesLow ego, high accountability, and a genuine team-first mindsetIntellectual curiosity and a desire to build new relationshipsA positive, solutions-oriented attitude and the ability to recognize and celebrate the contributions of othersTHE PAYOFFSee the impact of your work on the Dayton business communityWork with an experienced, passionate executive team and staffCollaborate with an engaged and supportive BoardBeing a regional leader in a national system that is making a difference in communities across the countryOUR COMMITMENT TO CANDIDATESGilman Partners is committed to strengthening leadership teams and elevating talent in our communities—and that means all qualified applicants will receive consideration. You do not have to meet every qualification in this job description to apply. If you’re drawn to the position and believe your experience makes you a good fit, we encourage you to apply. #J-18808-Ljbffr