Operations Manager
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OPERATIONS MANAGER
Position Summary:
The Operations Manager oversees the full operation of Score Entertainment, a family entertainment center in Humble, Texas. This role is responsible for guest experience, staffing, safety, revenue, food and beverage, attractions, parties, and daily performance across all departments.
Primary Duties:
- Lead all departments including front desk, attractions, parties, kitchen, bar, and maintenance.
- Drive sales, profitability, labor control, and guest service standards.
- Hire, train, coach, and evaluate managers, supervisors, and team members.
- Ensure safety, cleanliness, maintenance, and policy compliance throughout the facility.
- Review reports, manage budgets, track performance, and support marketing/community outreach.
- Handle escalated guest concerns and make operational decisions during busy periods.
Qualifications:
- 3–5+ years of management experience in hospitality, family entertainment, restaurant, amusement, or venue operations.
- Strong leadership, scheduling, communication, and conflict-resolution skills.
- Experience managing staff, inventory, customer service, and daily operations.
- Ability to work in a fast-paced, high-volume environment.
- Must be dependable, professional, and comfortable working nights, weekends, and holidays.competitive salary, plus potential performance bonus. Typical Work Schedule: Full-time; typically 45–55 hours per week. The schedule includes days, evenings, weekends, and holidays as needed.