Front Desk Receptionist - Floater

DescriptionPosition DescriptionTitle: Front Desk Receptionist FloaterThe Front Desk Receptionist is responsible for interacting with patients, by phone and in person, within a busy healthcare setting while managing administrative tasks for both the clinic and the patients. This requires exhibiting great customer service skills, a friendly and approachable demeanor, and a professional attitude, as the Front Desk Receptionist is the first point ofcontact upon a patient's arrival, and often the last to see the patient before they depart. This is an onsite clinical support position, with occasional travel between clinic locations as necessary, and no remote work option.Position DutiesWelcomes the patients by greeting them over the phone or in personManages email and voicemail messagesSchedules transportation for patientsInputs patient data in EMR and other clinical systemsManages patient scheduling; communicates with patients in the waiting area of any delays or Provider schedule changes that would affect their appointment timeAssists in gathering Net Promoter Score participation from the patientsGeneral receptionist and clerical dutiesFloat between other roles in the clinic as necessaryPosition ExpectationsTo perform the position successfully, an individual is expected to:Provides Superior Customer ServiceLeads by exampleIs Team-OrientedDisplays a positive attitude and conducts themselves in a professional mannerOrganized and with a strong ability to multi-taskEfficiently communicates verbally and in writingCross trains across numerous clinic support dutiesAdheres to all company policies and proceduresComplete cross-training for multiple rolesEnsures HIPAA complianceEnsures accuracy of data entryPosition RequirementsHigh school graduate or equivalentComputer LiterateRequired: 1-2 years of medical front desk experiencePreferred: Experience working on medical EMR systemsPosition MiscellaneousMust be able to travel to other AICA clinics as needed within a specific zoneMust be able to work flexible hours as needed Must have reliable transportation.Physical Demands: Frequent sitting, standing, and walking; manipulation of documents; typing on the keyboard; limited lifting from floor to overhead of less than 10 pounds; some stooping and bending.Hourly (non-exempt)RequirementsPosition Requirements:High school graduate or equivalentComputer LiterateRequired: 1-2 years of medical front desk experiencePreferred: Experience working on medical EMR systemsFloat between other roles in the clinic as necessary