Genesys IVR

Job Title-Genesys IVR Technical LeadLocation-Cary, NC or Clarks Summit, PA (Local Candidates Only)ContractSenior Genesys IVR Technical Lead with 10+ years of experience in IVR design, call flows, PureCloud, CTI, and API integrations. Local to Cary, NC or Clarks Summit, PA only.Job SummaryWe are seeking an experienced Genesys IVR Technical Lead to design, develop, and lead enterprise‑level IVR and contact center solutions. The ideal candidate will bring deep hands‑on expertise in Genesys IVR, call flows, bots, and CTI integrations, along with strong API and integration knowledge. This is a senior‑level role requiring technical leadership and close collaboration with business and engineering teams.Skills- Genesys IVR Tech LeadGenesys PureCloudCTIIVR DesignCall Flow DevelopmentREST / SOAP APIsJSON / XMLSecure IVRVoice Bots Key ResponsibilitiesLead end‑to‑end IVR design and call flow development using Genesys platformsDesign and implement secure IVR flows, including authentication and data protectionDevelop and integrate bots and automation within IVR solutionsIntegrate IVR systems with backend applications using REST and SOAP APIsHandle data exchange using JSON and XML payloadsProvide technical leadership and guidance to IVR development teamsWork closely with business stakeholders to translate requirements into technical designsSupport deployment, troubleshooting, and optimization of IVR solutionsEnsure scalability, performance, and high availability of contact center systemsParticipate in architecture discussions and solution design reviewsEssential Skills10+ years of experience in Contact Center / IVR technologiesStrong hands‑on experience as a Genesys Technical LeadExpertise in Genesys IVR and call flow designExperience with Genesys PureCloud (Genesys Cloud CX)Strong knowledge of CTI integrationsSolid understanding of REST & SOAP APIsHands‑on experience with JSON & XMLExperience implementing secure IVR flows