Sr. Salesforce Developer, Service Cloud

Overview In this role you will design, build, and support Salesforce-driven solutions for Service Cloud and OMS, leveraging Apex, Lightning, and Flows. You will collaborate with business teams to translate requirements into scalable integrations and AI-enabled workflows, including an enhanced Agentforce chatbot. You will drive testing, deployments, and governance while applying Salesforce best practices. This position emphasizes hands-on development, data-driven personalization, and cross-functional impact in a hybrid, local-to-Bedford environment. ResponsibilitiesDesign and implement Salesforce Service Cloud and OMS solutions using Apex, LWCs, and FlowsDevelop and maintain API integrations (REST) and ensure robust testing and documentationEnhance the Agentforce chatbot to support transactional workflows and improve accuracySupport Data Cloud-based personalization and data mapping tasksCoordinate testing, UAT, and production releases; follow DevOps and Git-based deployment practicesCollaborate with business teams to translate requirements into scalable solutionsMaintain knowledge of AI/chatbot approaches and apply them to customer service workflows Key requirements5+ years of Salesforce development experienceHands-on experience with Agentforce, OMS and Salesforce Service CloudStrong proficiency in Apex, Lightning Web Components, Flows, REST APIsExperience with Salesforce Data Cloud and Git-based deploymentsBachelor in a technical fieldSalesforce Platform Developer I/II certifications (recommended)Experience with AI, chatbots, or conversational automationExperience supporting global or multilingual Salesforce implementationsBackground in customer service, warranty, or technical support systemsstrong problem-solvingcollaborationeffective communicationApexLightning Web ComponentsFlows