Import Agent

Grow Your Career with a Global LeaderAt Priority Worldwide, we don't just move freight we move people forward. We're a global freight forwarder with 17 offices across the globe, built on innovation, collaboration, and a commitment to growing our people.We are currently looking for an Import Operations Agent to join our growing team. This role is ideal for someone with freight forwarding experience who is looking to continue building their career in international logistics within a fast-paced and collaborative environment.What You'll DoProcess import shipments and customs entries accurately and efficientlyHandle international shipments from start to finish (AZ)Coordinate with overseas partners and clients to ensure on-time, compliant deliveriesMaintain daily communication and updates for internal teams and customersSupport compliance efforts with Customs, Bonded Warehouse, and CTPAT requirementsPrepare quotes, manage documentation, and maintain strong vendor relationshipsManage high volumes of emails and phone calls with professionalism and urgencyDeliver strong customer service and contribute to a positive team cultureEnsure accurate and timely shipment documentation and updatesMonitor shipments and proactively resolve transit issuesWhat We're Looking ForMinimum 1 year of experience in freight forwarding importsStrong understanding of customs regulations, tariffs, and classificationsProficiency in CargoWise, Microsoft Office, and Microsoft TeamsExcellent communication, organization, and problem-solving skillsA desire to learn, grow, and take on new challengesStrong computer skills and comfort working in digital systems and email-based workflowsAbility to manage high-volume communication (emails and phone calls) with professionalism and urgencyStrong customer service skills with a solutions-focused mindsetStrong attention to detail and problem-solving skillsAbility to work in a fast-paced, deadline-driven environmentTeam-oriented mindset with a proactive approachMust be authorized to work in the United States; visa sponsorship and relocation assistance are not available for this roleMust be able to work on-site in either Hanover, MD (Baltimore area) or Los Angeles, CACompensation & Benefits:Salary: $50,000$65,000 annually (based on experience)Comprehensive Benefits Package: Medical, Dental, VisionPaid Time Off: 2 weeks PTO + 5 Personal Days + 3 volunteer daysHybrid Flexibility: 5 work-from-home days per monthQuarterly Bonus Program529E College Savings Program & Retirement Plan$20,000 Term Life InsuranceMental Health & Identity Theft Protection PlansPriority Worldwide is an equal opportunity employer committed to merit-based hiring, diversity, and creating a fair, inclusive workplace where every employee can thrive.Take the next step in your career and make an impact worldwide.