Store Operations Learning & Customer Experience Specialist

Job SummaryThe Store Operations team is responsible for supporting the retail stores by evaluating processes and tools, developing strategies to enhance store performance, acting as subject matter experts and serving as a representative of the stores in the home office. The Store Operations Learning & Customer Experience Specialist creates training content, directives, and communications to the field on behalf of the Store Operations team in support of these objectives. These communications are timely, clear, concise, relevant, and maintain a consistent voice. This role also assists in creating training materials and tools supporting brand goals, customer experience and store team development communication for Paper Source. This is a full-time job based out of our Chicago Wicker Park office. An employee in this position can expect an annual salary in the range of $42,500 to 65,000, depending on experience, seniority, geographic locations, and other factors permitted by law. Benefits for Full-Time (30+ Hours) Include: Sick Pay, Employee Discount, Vacation, Personal Days and Company Holidays, 401(k), Health Benefits, Disability, Life Insurance, Transit, Tuition Reimbursement. Benefits for those who are scheduled to work less than 20 hours per week include Employee Discount, EAP and Sick Pay. For those scheduled to work between 20 and 29.99 benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match. For those scheduled to work 30 hours or more benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement. All benefits provided are in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location/state regulations. More information can be received by the recruiter or Human Resources. What You Do• Assist in the continual evolution of customer experience to support consistent best in class behaviors • Deliver and maintain core learning tools and resources for participants and facilitators - keeping them current, relevant, and supporting ongoing development • Communicate new seasonal materials that align with brand strategies and drive results • Create accurate, approachable, and interesting tools that support store routines and specific initiatives • Support our Manager on Duty program and leadership responsibilities through content creation • Suggest communication enhancements needed to address business trends, salesfloor opportunities, and comprehension gaps • Collaborate with a variety of partners and store operations team to ensure the store experience is appropriately represented and interconnected in communication, operational directives, and brand messaging • Assist in new Store Manager onboarding and ongoing communication plans • Support communication with field leadership and stores, including but not limited to conference calls and Teams engagement • Other Duties as assigned Knowledge & Experience• Organize, prioritize, plan, and balance multiple projects simultaneously, while being flexible when necessary • Maintain a strong knowledge and respect for our field pillars and competencies and our customers - understanding how and what behaviors drive results within our store experience • Write and communicate clearly in a consistent voice and viewpoint, while understanding when to adjust content for different audiences • Be solution-oriented and provide actionable materials that positively impact results • Able to work independently and collaboratively to meet deadlines • Approach projects from many viewpoints, including all customer types, store positions, and home office partners • Be a curious, continuous learner who is open to change, asks questions, and acts on feedback • A minimum of two to three years of retail supervisory experience preferred • Basic proficiency in Microsoft Office Suite, particularly Outlook, Word, Excel, Publisher and PowerPoint EEO StatementAs an Affirmative Action Employer, Barnes & Noble hires qualified people to work for its Paper Source subsidiary to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions-including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment-will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances.Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. 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