Solutions Engineer (IoT)

About UsWe're rebuilding vertical software with AI — from the inside.Embrace owns the software running inside 16% of the Fortune 500, 45+ state agencies, and 450+ banks and credit unions. We acquire entrenched vertical software businesses and rebuild them around AI — products, operations, go-to-market, all of it. Our Venture Lab launches new AI-native products into those same markets, using the distribution and customer relationships our portfolio already owns.You'll ship AI into production against real workflows, real customers, and a P&L you can see move within a quarter.We hire people who want scope, speed, and ownership, and who are tired of working on AI that never reaches a customer. If you want to spend the next five years shipping into software that already runs the economy, talk to us. Job DescriptionThis is a remote position.Embrace Industrial Group supports some of the world’s largest and most complex manufacturers—serving 8 of the Top 10 global Chemical companies, 3 of the Top 10 Automotive companies, and 3 of the Top 5 Oil & Gas companies, along with industry leaders in Heavy Machinery and Food Manufacturing.Radiant RFID is a next-generation IoT platform under the Embrace umbrella, focused on enterprise-grade asset tracking. Our technology empowers organizations to manage and monitor critical and mobile assets in real time—boosting visibility, accountability, and operational efficiency, all while requiring minimal IT infrastructure.About the RoleWe're looking for a technically versatile IoT Solutions Engineer to own the customer experience end to end - from pre-sales scoping and solution design, through implementation and delivery, to post-launch support and account growth. This is a hands-on, customer-facing role for someone who's comfortable moving between a whiteboard conversation with a customer's ops team and a technical deep-dive with engineering.You'll work across the full lifecycle of our IoT deployments (BLE, RFID, GPS, and related hardware), translating business and operational needs into scoped, documented technical solutions - then seeing them through to a successful handoff and beyond.What You'll DoPre-SalesPartner with Sales on technical discovery calls, scoping conversations, and solution design for prospective customersTranslate customer requirements gathered in conversation into clear, documented technical solutionsAssess and document solution complexity to support accurate implementation estimatesDeliver product and platform demos tailored to a customer's use caseDelivery & ImplementationConfigure front-end platform settings and integrations to match the agreed solutionWork hands-on with RFID, BLE, GPS, and other IoT hardware during deployment and testingBuild and troubleshoot integrations using APIs, webhooks, and MQTTCollaborate closely with our engineering team (a global, distributed team) to resolve technical issues and refine solutionsManage and configure mobile devices as part of deploymentPost-Sales / Ongoing SuccessOwn a clean handoff from delivery into steady-state supportDefine and document scope of work for customer engagementsTrain customer teams - technical concepts in plain language for non-technical stakeholdersAnalyze deployment and usage data (Excel, SQL) to monitor solution health and identify opportunitiesServe as an ongoing technical point of contact for assigned accountsRequirementsTechnical ExperienceHands-on experience with RFID, BLE, GPS, or other IoT hardware technologiesFront-end platform configurationWorking knowledge of APIs, webhooks, and MQTT-based integrationsStrong Excel skills and comfort with data analysisWorking knowledge of SQLExperience with mobile device management (MDM)Proven ability to translate customer conversations into technical requirements and documented solutionsCustomer-Facing ExperienceRunning customer demos and product/platform walkthroughsDelivering training that makes technical concepts accessible to non-technical audiencesComfortable owning the relationship across the full pre-sale-to-delivery arc, not just one stageSoft SkillsHighly organized, with the ability to manage multiple accounts and projects at onceSelf-starter who takes ownership without needing close directionGenuinely enjoys solving complex, ambiguous technical problemsWilling and able to travel up to 50%Tools & ApplicationsPostmanAtlassian suite (Jira)SalesforceCAD or similar design/visualization toolsMSSQLComfort using AI tools (e.g., Claude) to support day-to-day workQualifications5-10 years of experience in a solutions engineering, sales engineering, or technical customer success roleDemonstrated experience owning technical relationships across pre-sales, implementation, and post-salesBachelor's degree in a technical field or equivalent practical experienceBenefitsCompetitive base salary.Comprehensive benefits package (medical, dental, 401(k), etc.).