Hotel Front Desk Clerk

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Responsibilities:Mitigate customer complaints as neededWelcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card informationConnect with the housekeeping department to ensure guest accommodations are readyBookkeeping: keep accurate records of all hotel guest account informationAnswer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requestsWelcome guests with a warm smile and ensure a seamless check-in process.Manage guest reservations and account information accurately and efficiently.Provide guests with information about hotel amenities, services, and local attractions.Respond promptly to guest inquiries and resolve any issues to ensure a pleasant stay.Coordinate with housekeeping and maintenance teams to address guest needs swiftly.Maintain a clean and organized front desk area to create a welcoming environment.Process payments and handle cash transactions with accuracy and integrity daily.Qualifications:Displays impeccable interpersonal, time management, organizational skills, and customer service skillsWell-versed in taking telephone calls and handling stressful situationsMust have graduated high school, received a GED or equivalentWorking knowledge of Microsoft Office and reservation management systems1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferredAbout Company:Structure Hospitality is growing. We're managing a diverse portfolio of hotels, working on new construction projects, and actively pursuing acquisitions.We're proud of the team we've built. We work closely together, support one another, and care about how we show up for our people, our owners, and our properties. Our culture is built on trust, accountability, and a real respect for work-life balance. We take ownership of what we do and enjoy doing it with people we like and believe in.