Stylist

Role OverviewA Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.ResponsibilitiesConsider the importance/frequency in which these are performed when listing. Duties less than 5% of overall time should be combined.Essential duties (daily and occasional)Direct reports and business areas to coverRelationships:Clients/Co-workers/Management/VendorsOther tasks and duties as requested by manager.A Client Relationship OwnerDelivers exceptional customer service and takes pride in developing long-term relationshipsIs aware of CRM targets and actively engages in all actions to reach themImplements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframeConsistently captures client data and takes notes of all qualitative informationKnows their portfolio of customers, and in particular, the VVICs and VICs they handleAn Omnichannel Business PartnerHas the ability to offer excellent customer service and delivers strong business performanceUses all omnichannel services available to grow salesIs aware of store and individual sales and KPIS targets and actively engages in all actions to reach themActively completes trainings and participates in all commercial activities set by the SM/ASM /HOConsistently works to achieve given sales, KPIs and CRM targetsIs aware of local trading environment and competitors’ activitiesAn Operations Excellence SupporterEnsures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managersProactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environmentImplements all guidelines related to store and BOH management and participates in inventoriesSupports after sales clients and follows up to ensure impeccable after sales serviceComplies with established Richemont policies and standardsRichemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.We Offer Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.At Richemont, We Craft the Future!Expected Hourly Range: $23-$26/hr Salary will be determined based on relevant skills and experience.