Service Coordinator

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.Check out our many videos to learn more! http://www.dxpe.com/about-us/careers/SummaryUnder the direction of the Service Manager, the Service Coordinator supports both shop and field service operations by responding to customer inquiries, processing phone orders, checking stock availability and shipping dates, quoting prices, and entering sales data. This role schedules and dispatches field service technicians, prepares service job quotes, assigns duties, and ensures service jobs progress according to schedule. The Service Coordinator also assists the outside sales team with sourcing products and preparing quotes, manages job documentation, and maintains accurate records within the P21 system.Responsibilities of the Service Coordinator include, but are not limited to:Schedule and dispatch shop and field service techniciansAssign duties and daily tasks to service technicians when Service Manager is away.Prepare quotes for service jobs and assist with pricing requestsOrder parts for service jobs and ensure received parts are allocated to the correct jobUpdates job progress on all in house repair and Field Service activitiesInspect service jobs to verify conformance with company standards and/or customer specificationsEnsure service technicians follow company safety policiesCoordinate Activities of Administrative Assistant with Service ManagerAssist the Service Manager with administrative tasks, documents, and special requestsAssist in development and implementation of Quality Control programAssists in development and implementation of our kitting program.Assist in evaluating service technicians and supporting performance discussionsGenerate packing slips for all completed jobs leaving the shopMaintain and organize important documents for field and service mechanics, including badging, certificates, and safety documentsPrice check and order necessary supplies for field mechanics and machinistsSupport outside sales by preparing quotes and sourcing productsTake in lead roll in our safety programQualifications of the Service Coordinator include, but are not limited to:Prior inside sales, customer service or estimating experiencePreferably 2–3 years of experience in pump, motor, rotating equipment, or industrial product sales (not required)Experience in pump Field service and fabricationKnowledge of Field Service, Mechanical pump repair, welding, machine work, electrical, motors, pump curves, vibration and laser alignments.Employee management experience with the ability to motivate teams and accomplish goalsProficiency in Windows-based programs (Excel, Word, PowerPoint)Experience with Salesforce, Zoom, Microsoft Teams, SAP Ariba, and Citrix P21 is a plusExcellent verbal and written communication skillsAbility to work independently with enthusiasm and initiativeMust have experience performing a majority of the listed functionsStrong data entry, organization, multi-tasking, and customer service skillsWillingness to learn and take direction when needed#ZRJGAdditional InformationPhysical Demand: Standard office environment; occasional shop & Field visits as neededWorking Conditions: Office environment and Occasional shop and field visits.Training/Certifications: N/AShift Time/Overtime: Normal in‑person business hours, Monday–Friday (Occasional OT or weekend work)Travel: limitedEducation: Bachelor’s degree preferred but not requiredLocation: USA:WA:RidgefieldDXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. All part-time and temporary employees are eligible for 401(k).Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V