Director Of Client Care

We're looking for a proactive and detail-oriented Director of Client Care to serve as the central point of communication and coordination for clients throughout the listing preparation process. This is a hands-on, relationship-driven role where no two days look the same. You'll work closely with sellers, agents, and vendors to guide clients through every step leading up to launch day while delivering white-glove service and operational excellence. The majority of this role is field-based, so you must be comfortable spending time at properties, meeting vendors, and managing on-site responsibilities. Reliable transportation is required.Compensation and BenefitsExpected End-Of-Year Earnings: $120,000-$150,000 (base salary + bonus)Performance-based bonuses (after 90 days)Paid Time Off (PTO)401(k)Mileage reimbursementClear growth path within a high-performing teamResponsibilitiesServe as the primary point of contact for sellers throughout the pre-market listing processDeliver a high-level client experience through proactive communication, follow-up, and relationship managementGuide clients through timelines, expectations, paperwork, and next steps from signed listing agreement through launch dayCoordinate all aspects of property preparation, including staging, cleaning, repairs, photography, and marketing readinessManage vendor scheduling and communication while ensuring deadlines and quality standards are metConduct property visits and oversee on-site activities to ensure projects stay on trackAccurately enter and maintain listing information in MLS and internal systemsReview disclosures, compliance items, and listing paperwork with clients to ensure accuracy and completionCollect and organize property details, upgrades, features, and visual assetsCoordinate showings and open houses in alignment with seller schedules and property availabilityTrack and support marketing efforts, including online and social media componentsHandle vendor payments and maintain organized expense and reimbursement recordsPartner closely with listing agents to ensure every property is fully prepared before going liveIdentify opportunities to improve workflows, systems, and operational efficiencyMaintain accurate databases, records, and client filesSupport team initiatives, events, and additional administrative projects as neededQualificationsHigh school diploma required; college degree preferredActive California real estate license or willingness to obtain upon hireExperience in real estate, transaction coordination, escrow, mortgage, customer service, or client relations strongly preferredComfortable working in a field-based role with regular travel to properties and vendor locationsReliable transportation requiredExceptional organizational skills and strong attention to detailAbility to manage multiple priorities and deadlines in a fast-paced environmentStrong interpersonal and communication skills with a client-first approachTech-savvy and quick to learn platforms such as MLS, CRM systems, Google Workspace, and CanvaProactive, resourceful, and solutions-orientedProfessional, polished, and confident in working directly with clientsTeam-oriented with a high level of accountability and follow-throughFlexible and willing to jump in wherever needed to support team successCompensation$120,000-$150,000 per yearJ-18808-Ljbffr