Stability Services Case Manager

About LighthouseLighthouse MI is a growing non-profit, established in 2019 when Lighthouse of Oakland Countyand South Oakland Shelter joined forces to offer a stronger collective response to poverty inour Metro Detroit community. With over 80 years of combined experience, Lighthouse servesas a beacon of hope to our neighbors who need it most by offering assistance with emergencybasic needs alongside housing programs and supportive services designed to support long-termeconomic stability. Lighthouse owns and operates Spero Housing Group, a subsidiary non-profitdedicated specifically to developing and operating high quality affordable and supportivehousing for persons of low and moderate income, as well as HandUp, a community andcrowdfunding platform serving 100+ homeless service agencies and their clients across theUnited States.Position SummaryThe Case Manager will work with formerly homeless individuals and families placed inLighthouse’s permanent supportive housing program to seek and secure longer-term housingsolutions and increase their overall self-sufficiency. This case manager will provide wraparoundsupportive services to clients at our Coolidge Place Apartments in Oak Park and connect themto other community resources. The ideal candidate will be able to work well with a team of casemanagers to identify and address client needs related to housing stability. An ideal candidatewill also have great interpersonal skills to foster positive relationships with clients who mayhave significant barriers to accessing housing and resources.Responsibilities & DutiesMaintain a caseload of 16 clientsAssist clients in obtaining personal documents necessary for the housing programsOutreach to landlords for mediation, negotiation, and tenant relationsLink clients to resources for move-in costs, furniture, moving services, etcProvide ongoing case management services to clients following the Housing First modelwith a strength-based approach by conducting in-home/in-community casemanagement support at least monthlyComplete timely program entries, exits, and case notes using the HomelessnessManagement Information System (HMIS)Track case management activities and client outcomes in HMIS as well as in an internaltracking-logEnter data in real-time when possible, and at least within 48 hoursEnsure data is entered into HMIS and other applicable systems by the given due dateevery month.Manage and maintain the MSHDA waitlist and MSHDA portalScreen applicationWork closely with the Property ManagerConduct general monthly inspectionsOther Core ResponsibilitiesFoster and coordinate inter-agency collaborative solutions and referrals to help clientsconnect with shelter/housing, meet their goals, and attain long-term stability.Ensure the proper maintenance of client-related files and records.Continuously improve and consistently implement various case management and datacollection tools.Enforce program rules, policies, and procedures and uphold agency values to maintain asafe, client-centered, and inclusive environment for clients, staff, interns, and volunteers.Assist with answering phones and crisis calls as needed.Participate in internal and external task forces and committees working to assist thehomeless population.Minimum QualificationsLived or professional experience working with people experiencing homelessness orextreme levels of poverty in the US.Bachelor's degree1-2 years’ experience in a role directly or indirectly related to human/social servicesand/or case managementReliable transportation to transport clients and maintenance of automobile insuranceValid driver’s license, Lighthouse reserves that right to require a driving record check withrespect to any employee where driving is an essential function of the position.Knowledgeable in with Microsoft Office Suite and Google Apps,Flexibility and the capacity to prioritize tasks in a rapidly changing environmentAbility to multitask effectively in a fast-paced environmentAbility to work with a challenging and diverse populationPreferred QualificationsBSW from a 4-year accredited college or university or master’s degree in a related field2+ years’ experience in a role directly or indirectly related to a human/social servicesand/or case managementAn understanding of the social constructs impacting those experiencing economicinstabilityKnowledge of the social services landscape in Oakland County and surrounding areasHMIS experienceAbility to self-regulate and work independently while coordinating with other staffAn appetite for innovation and creative problem-solvingHarm Reduction, Trauma Informed Care, Housing First, and SPDAT trainingCertified HQS InspectorProven ability to work effectively with racially and ethnically diverse clients and teamsExperience in managing and leading teamsAbility to build consensus and resolve conflict; exhibits willingness to have difficultconversations.Exceptional communication ability, both written and oral.Ability to listen and accept feedback constructively.Possess high emotional intelligence skills.Unwavering personal integrity.Ability to lead in a fast-paced, demanding, constantly changing environmentDisclaimerThe above statements are intended to describe the general nature and level of work beingperformed by people assigned to this classification. They are not to be construed as anexhaustive list of all responsibilities, duties, and skills required of personnel so classified. Allpersonnel may be required to perform duties outside of their normal responsibilities from timeto time, as needed.Physical DemandsThe incumbent typically works in an office environment and uses a computer, telephone andother office equipment as needed to perform duties. The noise level in the work environment istypical of that of an office. Incumbent may encounter frequent interruptions throughout theworkday. The employee is regularly required to sit, talk, or hear; frequently required to userepetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.Contact with the public in office environments may risk exposure to irrational/hostile behavior,contagious diseases, or contact with domestic animals. The physical demands arerepresentative of those that must be met by an employee to successfully perform the essential.