Claims Coordinator

Job Title: Claims Coordinator Location: Mason, OH - 45040 Duration: 2-3 Months+ and Possibility of extension Work hours: 8 – 5 pm with hour lunch, or 8 – 4:30 with 30 minute lunch. Pay Rate: $18/hr. on w2 General function: Accurately and efficiently processes manual claims and other simple processes such as claims projects. Through demonstrated experience and knowledge, process standard, non-complex claims requiring a basic knowledge of claims adjudication. Major duties & responsibilities: • Processing - Efficiently and accurately processes standard claims or adjustments • Consistently achieves key internals with respect to production, cycle time, and quality • May participate on non-complex special claims projects initiatives, including network efforts • Understands and quickly operationalizes processing changes resulting from new plans, benefit designs. • Drive client satisfaction - Works with supervisor and co-workers to provide strong customer service and communication with key customer interfaces that include Client Account Managers, Operations, Information Systems, Client Representatives and Client leadership team • Drives Key Performance Indications - Consistently meets or exceeds agreed upon performance standards in both productivity and accuracy • Proactively works with supervisor to develop self-remediation plan when standards are not being met Knowledge & skills: • Data entry and claims processing knowledge • Has a working knowledge of interface systems that include the Client claims system, Metastorm, Exclaim and EyeNet • Some basic working knowledge of software programs, specifically Excel and Access • Understands third party benefits and administration • Strong customer service focus • Ability to work well under pressure and multi-task Experience: • 0-1 years of claims processing/data entry experience. Knowledge of PCs and spreadsheet applications Education: High school mandatory