Sr Certified Pharmacy Technician Fulfillment Center

Job Summary In accordance with state and federal regulations, assists in the training of team members, under direct supervision, in the practice of pharmacy within the Micro fulfillment Center. Assists leadership in the team members performance of Micro fulfillment Center duties in accordance with Company policies and procedures. Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Assists with and coaches pharmacy technicians and Fulfillment Specialists in the operation of pharmacy systems. Models and delivers a positive customer experience.Job ResponsibilitiesEnsures Micro fulfillment Centers interactions with the pharmacies served receive the patient’s prescriptions in timely manner. Resolves store issues as they relate to prescription requests to ensure a positive customer experience.Models and shares best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)Develops strong relationships with most valuable customers and team members.